Kyuuji
Active Member
The Quality™ Vinyl Me Please first customer experience :
- Be enticed by a "one month free" promotion into signing up for 3 months
- First month swaps open, add two tracks in anticipation
- Swaps open and are broken, told to "contact support to proceed"
- Send in a manual request for the swaps that are there
- Receive an immediate response saying that swaps will work soon and have the request ignored
- Spend an hour clicking on a button and getting errored back into a page telling you to Join Up
- Send another email
- Stay up waiting for a response and watch all the other exclusives leave the swaps
- Give up and go to sleep
- Send email the next day summarizing it and submitting the request again
- Wait four days
- Receive an automated email at 1pm EST saying the request couldn't be processed
- Finally give up and go to decide what swaps to make before they shut at 4pm EST
- Swaps instead close randomly at 1:30PM EST locking you into the defaults
- Your additional tracks are now gone completely
- Be greeted by a "Success! Your May order has now processed." message.
I would but have a number of orders from the store backed up still from the month before this. Honestly more tempted to throw up a "myvinylmeplease.com" website charting the experience as it happens. It's been a long time since I saw such consistent, consecutive fuck ups at this level.I say fill out those cancel forms and explain why/how hey are forcing you to purchase things you don't want. Then see if you hear back