Soooooooooo, I got Woodstock last month. This month I cancelled both my add ons and just got Stevie. My swaps closed two hours ago and my RHH just switched from SnP to... Woodstock again. Now... It's probably just the visual glitch but... Do I resub just in case?
Here is a reminder to double check your swaps EVEN IF YOU HAD NO ISSUES INITIALLY!
My essentials swap to Ofege went through without a problem and has been locked since Tuesday, and I did not get one of those curated swap emails this week. This evening I thought I might check if anything had been added to swaps on another track, but when I logged in my account showed that I was slated to receive Stevie in Essentials! I was able to re-swap for Ofege.
Weird.
The Quality™ Vinyl Me Please first customer experience :
- Be enticed by a "one month free" promotion into signing up for 3 months
- First month swaps open, add two tracks in anticipation
- Swaps open and are broken, told to "contact support to proceed"
- Send in a manual request for the swaps that are there
- Receive an immediate response saying that swaps will work soon and have the request ignored
- Spend an hour clicking on a button and getting errored back into a page telling you to Join Up
- Send another email
- Stay up waiting for a response and watch all the other exclusives leave the swaps
- Give up and go to sleep
- Send email the next day summarizing it and submitting the request again
- Wait four days
- Receive an automated email at 1pm EST saying the request couldn't be processed
- Finally give up and go to decide what swaps to make before they shut at 4pm EST
- Swaps instead close randomly at 1:30PM EST locking you into the defaults
- Your additional tracks are now gone completely
- Be greeted by a "Success! Your May order has now processed." message.
I would but have a number of orders from the store backed up still from the month before this. Honestly more tempted to throw up a "myvinylmeplease.com" website charting the experience as it happens. It's been a long time since I saw such consistent, consecutive fuck ups at this level.
Let's see, may be getting Woodstock box #2 this month if this isn't fixed haha
two stooges shit on the roots !
One two, stooges there before you, thats what I said now
The Quality™ Vinyl Me Please first customer experience :
- Be enticed by a "one month free" promotion into signing up for 3 months
- First month swaps open, add two tracks in anticipation
- Swaps open and are broken, told to "contact support to proceed"
- Send in a manual request for the swaps that are there
- Receive an immediate response saying that swaps will work soon and have the request ignored
- Spend an hour clicking on a button and getting errored back into a page telling you to Join Up
- Send another email
- Stay up waiting for a response and watch all the other exclusives leave the swaps
- Give up and go to sleep
- Send email the next day summarizing it and submitting the request again
- Wait four days
- Receive an automated email at 1pm EST saying the request couldn't be processed
- Finally give up and go to decide what swaps to make before they shut at 4pm EST
- Swaps instead close randomly at 1:30PM EST locking you into the defaults
- Your additional tracks are now gone completely
- Be greeted by a "Success! Your May order has now processed." message.
I would but have a number of orders from the store backed up still from the month before this. Honestly more tempted to throw up a "myvinylmeplease.com" website charting the experience as it happens. It's been a long time since I saw such consistent, consecutive fuck ups at this level.
I haven't really paid attention before, but does it always do this each month? My 'pending' essentials (swap) is in my orders and the Classics (swap) is not.
View attachment 44194
The Quality™ Vinyl Me Please first customer experience :
- Be enticed by a "one month free" promotion into signing up for 3 months
- First month swaps open, add two tracks in anticipation
- Swaps open and are broken, told to "contact support to proceed"
- Send in a manual request for the swaps that are there
- Receive an immediate response saying that swaps will work soon and have the request ignored
- Spend an hour clicking on a button and getting errored back into a page telling you to Join Up
- Send another email
- Stay up waiting for a response and watch all the other exclusives leave the swaps
- Give up and go to sleep
- Send email the next day summarizing it and submitting the request again
- Wait four days
- Receive an automated email at 1pm EST saying the request couldn't be processed
- Finally give up and go to decide what swaps to make before they shut at 4pm EST
- Swaps instead close randomly at 1:30PM EST locking you into the defaults
- Your additional tracks are now gone completely
- Be greeted by a "Success! Your May order has now processed." message.
I would but have a number of orders from the store backed up still from the month before this. Honestly more tempted to throw up a "myvinylmeplease.com" website charting the experience as it happens. It's been a long time since I saw such consistent, consecutive fuck ups at this level.
I haven't really paid attention before, but does it always do this each month? My 'pending' essentials (swap) is in my orders and the Classics (swap) is not.
View attachment 44194
There were less than 300 copies of Fetch The Bolt Cutters left last night. Now there is over 2,000
Wonder if they cancelled the non member purchases through the magazine link. Likely not or we'd be hearing about it on here and Reddit I suppose.1865 now
They said 4,000 would be pressed in this “first run” but that wasn’t very widely advertised. Also not shocked if their inventory system isn’t working because...that’s kind of their thing now.1865 now
Wonder if they cancelled the non member purchases through the magazine link. Likely not or we'd be hearing about it on here and Reddit I suppose.
So.. some good VMP news?
It seems as though Elli has taken it upon herself to be my saving grace, at least for the most recent issue. I emailed on top of the past ones about the added tracks disappearing and got an immediate response from her saying there was an issue with swaps and to contact again in the morning if it was still an issue. I replied saying I would do so but to clarify it was an issue with the processed order and attached screenshots showing just Stevie without the other tracks. She responded a bit later saying she had checked it out and made sure that everything is good to go not only with The Stooges but also Mr. Hands.|
Doesn't absolve VMP as a whole for the frustration and days of ghosting around the swaps issue but it feels nice to have someone actually read this issue and do their best to resolve it. If everything gets confirmed that those are locked in I'll be content for now. Relieved to have a point of contact moving forward and seemed in poor taste to dig up the issue with her when she's doing what she can to solve this one. Deluxe Splatter Black Pumas is on its way from my local record store anyway at this point, and I'll just Men in Black flash the memory of clicking on Demon Days for an hour from my mind.
Now let's hope the next swaps day is a functional, accessible affair. It's not going to be is it?
Wtf ...I asked for that shit tooI received a “can’t process that manual swap” email just before I went to bed last night. Had a link in suggesting I make another one. I put up Shabaka and the Ancestors and, to my surprise this morning, it’s been swapped. There’s no rhyme or reason to it except I think Elli handled it as well.