Definitive Audiophile pressings

Mr Moustache said:
My record weight can flatten the convex side, but there's nothing it can do about the concave side unfortunately. I'd be cautious with a flattener also, these super vinyl are supposed to be a bit different than the usual black vinyl. At least it's only disc 1 that is warped and I don't think it affects the sound.
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Yeah I'm not going to risk it. But I might ask Mofis useless CS if they know whether "supervinyl" can be flattened.
 
Russ I said:
Isn't it possible that the vendor you purchased from is responsible? Could it be a return that they then repackaged and re-sold? One of the photos you shared looked like the number on the box had been changed, and that wouldn't make any sense unless there was activity of some sort after the point of original sale. It would be nice to know if MoFi believes there's no way your box left their factory/warehouse incomplete, or whether they just don't really care what happens once another retailer takes over.
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I doubt they don't care. If you go to MOFI in California, there are, like, 5 people working there. Really small. They don't carry any inventory. That is all at Music Direct. If you order from the MOFI website, it is actually Music Direct.

So, IMO, they are correct. They can't help with issues. That must be done through the store purchased from.

This is no different than anyone else. Trying emailing Speakers Corner, or Sundazed, or Warners. Same response - sorry, but take it back to the vendor.

If you have a problem with your car, you don't email the manufacturer, you bring it to the dealer. If you have a faulty pair of shoes, same deal. Return to vendor - not manufacturer.
 
RHANDMJ said:
I doubt they don't care. If you go to MOFI in California, there are, like, 5 people working there. Really small. They don't carry any inventory. That is all at Music Direct. If you order from the MOFI website, it is actually Music Direct.

So, IMO, they are correct. They can't help with issues. That must be done through the store purchased from.

This is no different than anyone else. Trying emailing Speakers Corner, or Sundazed, or Warners. Same response - sorry, but take it back to the vendor.

If you have a problem with your car, you don't email the manufacturer, you bring it to the dealer. If you have a faulty pair of shoes, same deal. Return to vendor - not manufacturer.
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That's preposterous, sorry. I've emailed many labels directly for issues and they've always been receptive this is the first time a label has ever claimed they can't and won't help. This is a sold out set that's missing parts directly from the label. The store can do nothing to fix this. The only ones who can fix it are the label themselves.

I understand that normally going through the point of purchase makes sense but when we're talking about a situation where an item is sold out. The item is missing parts from the manufacturer, parts they can easily send in the mail for about 5 dollars, and they respond to their error with form letters and no actual helpful information with how to rectify their mistake beyond saying that they could help me, but they won't because I didn't buy directly through them. That's the worst customer service I've ever encountered. Bar none. Inexcusable.
 
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Mather said:
That's the one! Kevin Gray mastered and pressed at Pallas. The clarity is INSANE considering how old most of the tapes would be.
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Damn you! Followed the link and only one left. Then checked out the sales section - go on, why not add both Al Green's? Then seem to remember praise for the Speaker's Corner Transformer so let's get that too. I would say it's my Christmas present to myself but, well, I dropped €180 on 10 Poly-Rythmo singles yesterday. Thank you!
 
Poly-Rythmo said:
Damn you! Followed the link and only one left. Then checked out the sales section - go on, why not add both Al Green's? Then seem to remember praise for the Speaker's Corner Transformer so let's get that too. I would say it's my Christmas present to myself but, well, I dropped €180 on 10 Poly-Rythmo singles yesterday. Thank you!
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Hahaha Transformer is excellent too. I've got that one from SC as well.
 
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Mather said:
That's preposterous, sorry. I've emailed many labels directly for issues and they've always been receptive this is the first time a label has ever claimed they can't and won't help. This is a sold out set that's missing parts directly from the label. The store can do nothing to fix this. The only ones who can fix it are the label themselves.

I understand that normally going through the point of purchase makes sense but when we're talking about a situation where an item is sold out. The item is missing parts from the manufacturer, parts they can easily send in the mail for about 5 dollars, and they respond to their error with form letters and no actual helpful information with how to rectify their mistake beyond saying that they could help me, but they won't because I didn't buy directly through them. That's the worst customer service I've ever encountered. Bar none. Inexcusable.
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The store may very well have been the issue. It may have been opened, returned missing the photos, and resealed. The label has no control over that.

You are right, though, the store can't fix it, because they are the problem. You CAN, however, return it to the store for refund.
 
RHANDMJ said:
The store may very well have been the issue. It may have been opened, returned missing the photos, and resealed. The label has no control over that.

You are right, though, the store can't fix it, because they are the problem. You CAN, however, return it to the store for refund.
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The store didn't open the package, it was sealed directly from the manufacturer who improperly packed the item. It had all the proper stickering on the shrink. It arrived directly from Mofi and then was sent directly to me that day arriving same day service. There's even another member here who has the same problem of missing pictures and have also emailed Mofi, and they bought theirs directly from Mofi so it's most certainly a more wide spread issue. The store has absolutely nothing to do with this problem. It's completely on Mofi and they've decided that instead of trying to solve a very simple problem that they have caused, they will eschew all responsibility for the lack of QC on their own product. It's disgusting for any corporation to do this let alone for a product that they claim to be high end. Which after two dish warps and missing items is clearly absolutely laughable.
 
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Mather said:
The store didn't open the package, it was sealed directly from the manufacturer who improperly packed the item. It had all the proper stickering on the shrink. It arrived directly from Mofi and then was sent directly to me that day arriving same day service. There's even another member here who has the same problem of missing pictures and have also emailed Mofi, and they bought they're directly from Mofi so it's most certainly a more wide spread issue. The store has absolutely nothing to do with this problem. It's completely on Mofi and they've decided that instead of trying to solve a very simple problem that they have caused, they will eschew all responsibility for the lack of QC on their own product. It's disgusting for any corporation to do this let alone for a product that they claim to be high end. Which after two dish warps and missing items is clearly absolutely laughable.
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So I heard back from MoFi. They’ll replace my warped disc, which is great! But they won’t send me the missing pics. Not even when the printer is fixed?!

“Thank you for your email Mr Moustache. We are sorry to hear of the trouble. We would be glad to send you a replacement LP1 to replace the warped one you received.

Unfortunately the missing pictures we cannot provide. Due to issue at our printer replacement will not be available.”
 
Mr Moustache said:
So I heard back from MoFi. They’ll replace my warped disc, which is great! But they won’t send me the missing pics. Not even when the printer is fixed?!

“Thank you for your email Mr Moustache. We are sorry to hear of the trouble. We would be glad to send you a replacement LP1 to replace the warped one you received.

Unfortunately the missing pictures we cannot provide. Due to issue at our printer replacement will not be available.”
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That is, the most insane bullshit. This just further proves my point. THEY LEFT THE PICTURES OUT OF THE PACKAGE, and now they claim they can't fix it because their printer is broken? WHAT THE ACTUAL HELL

Simply the most astonishingly bad, arrogant CS I've ever experienced.
 
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Mr Moustache said:
So I heard back from MoFi. They’ll replace my warped disc, which is great! But they won’t send me the missing pics. Not even when the printer is fixed?!

“Thank you for your email Mr Moustache. We are sorry to hear of the trouble. We would be glad to send you a replacement LP1 to replace the warped one you received.

Unfortunately the missing pictures we cannot provide. Due to issue at our printer replacement will not be available.”
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Do they think people are that gullible? And that people who are interested in their limited, prestige product do not talk to each other on forums and message boards?

Even if not correct, it sure sounds like that printing the images was an issue prior to the packages being assembled and they just decided "fuck it, no one will notice." Crazy
 
jamieanderson1968 said:
Do they think people are that gullible? And that people who are interested in their limited, prestige product do not talk to each other on forums and message boards?

Even if not correct, it sure sounds like that printing the images was an issue prior to the packages being assembled and they just decided "fuck it, no one will notice." Crazy
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Yep that's exactly what I thought, they just said fuck it. Unbelievable. Just when I think scumbag companies can't sink lower, one of them finds a way. Unreal.
 
RHANDMJ said:
I doubt they don't care. If you go to MOFI in California, there are, like, 5 people working there. Really small. They don't carry any inventory. That is all at Music Direct. If you order from the MOFI website, it is actually Music Direct.

So, IMO, they are correct. They can't help with issues. That must be done through the store purchased from.

This is no different than anyone else. Trying emailing Speakers Corner, or Sundazed, or Warners. Same response - sorry, but take it back to the vendor.

If you have a problem with your car, you don't email the manufacturer, you bring it to the dealer. If you have a faulty pair of shoes, same deal. Return to vendor - not manufacturer.
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I can't speak for Canada, but, in most U.S. states, the manufacturer is ultimately responsible and liable for product defects. It's true the retailer also bears potential responsibility for other reasons (the UCC warranties that apply to the sale of goods by merchant to consumer), but MOFI disclaiming responsibility for a product that was defective when it left their factory (I'm obviously making an assumption that it's "defective" under the law) is not just garbage from a CS perspective, I think it doesn't reflect their actual legal obligation.

Now, pursuing this legally is another matter entirely. But, if you really want to deal with it, a lawsuit in small claims court may shake the trees. (I'm not advising that; just pointing out that pursuing a legal matter is obviously a pain in the ass regardless of MOFI's potential responsibility, but small claims can be relatively streamlined depending on the state, etc).
 
Portland Sheriff said:
I can't speak for Canada, but, in most U.S. states, the manufacturer is ultimately responsible and liable for product defects. It's true the retailer also bears potential responsibility for other reasons (the UCC warranties that apply to the sale of goods by merchant to consumer), but MOFI disclaiming responsibility for a product that was defective when it left their factory (I'm obviously making an assumption that it's "defective" under the law) is not just garbage from a CS perspective, I think it doesn't reflect their actual legal obligation.

Now, pursuing this legally is another matter entirely. But, if you really want to deal with it, a lawsuit in small claims court may shake the trees. (I'm not advising that; just pointing out that pursuing a legal matter is obviously a pain in the ass regardless of MOFI's potential responsibility, but small claims can be relatively streamlined depending on the state, etc).
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I wish I could but I think my wallet will be much happier with me just attempting to blow up every single one of their Instagram posts.
 
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