Story time: As you all probably remember I was incredibly stoked for the release of Impex’s Kenny Dorham - Matador but upon receiving my copy I unfortunately had a scribble pencil scratch across parts of Side B which led to cyclical clicking sounds for minutes on end.
I then wrote into AS for a replacement but discovered they had none to offer and they offered a full refund if I would send the record back. I decided to try another option.
I reached out to Impex via IG explaining my situation and they apologized for the inconvenience and said they’d check to see if they had replacements left. They put me in contact with an employee here in LA and they took on helping get me a replacement. After a few months of touch and go communication with them a replacement finally arrived in the mail today. The rep I was in contact with gave me a heads up that she included something special in the package for me for being such a patient and pleasant customer. Check out what the surprise was below, I’m blown away by this experience with Impex. They’re class acts over there and make amazing products. Made my week.
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