Definitive Audiophile pressings

snowwhat said:
Has anyone ever tried to get a refund from Record City for misgraded records? I just got a big box of records from Record City that were all graded EX and the LPs are just filthy - tons of dirt, fingerprints, stuff that looks like mold, scratches, etc. I’m hoping most issues will clean out, but I already found a record with a feelable scratch across an entire track, so not off to a good start. I thought EX was their highest grade? Any advice on dealing with them would be appreciated!
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I haven't had to deal with any issues from Record City (or Ella) so far. EX records should not have audible scratches though. Non-visible pops and clicks I'm not sure. I guess it depends how bad it is.
 
Turbo said:
I haven't had to deal with any issues from Record City (or Ella) so far. EX records should not have audible scratches though. Non-visible pops and clicks I'm not sure. I guess it depends how bad it is.
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Same here. I've gotten some that were dirty and had finger prints on them, but after a clean were still excellent. An audible scratch is different though and shouldn't be on an EX.
 
You guys want to mourn the loss of a perfectly good record with me? Heat damage in transit. Rice paper inner melted onto the LP on both sides - you can see the wavy marks of the plastic all over. LP is pretty warped as well. Sounds like playing an album behind massive radio static. Look at the record label at your own risk... it will only make the loss worst. Seller was very cool and fully reimbursed me. But what a sad waste. :cry: I'll have a hard time finding another copy at a reasonable price like this one was.

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I just checked my Grateful Dead order on AS page and it has switched from”Pending” to “Backordered”. I might need to reach out to them too; I paid with PayPal and while I am fine with them keeping the $$ if a repress is imminent, I’d just assume they issue a refund and I can try again next time if there is nothing on the horizon.
 
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zdkaiser said:
@dansomeone , just checked. Acoustic Sounds hasn't refunded me either for the Terrapin Station LP they unexpectedly canceled on me. The charge posted on my card because I used Paypal. I sent them an email last night through their website, so I'll let you know if they respond today. If not, I am going to call them and get it squared away.
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Yes, I sent an email to them this morning regarding the absence of a refund, noting that I shouldn't have had to send them an email.

I don't care about their reasons, it's inexcusable to treat customers this way. Whoever's in charge clearly doesn't gaf
 
TenderLovingKiller® said:
I just checked my Grateful Dead order on AS page and it has switched from”Pending” to “Backordered”. I might need to reach out to them too; I paid with PayPal and while I am fine with them keeping the $$ if a repress is imminent, I’d just assume they issue a refund and I can try again next time when something is on the horizon.
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It will be cancelled soon.

Acoustic Cogs.
 
t4t3r said:
they need to vastly improve the ordering process.
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It's a bigger picture thing to me. I don't think they respect their customers. Their failure to fix their ordering system is just one aspect of it. I base this opinion on their decision to cancel these orders without notice, an immediate refund, or an apology for wasting my time.

Here's what I sent
It appears that you canceled this order without notifying me or refunding my payment, which was made through PayPal and completed. Please issue a refund immediately. I should not have had to contact you regarding this matter.

Here's their canned response
Hi Dan,
Unfortunately, this item was sold out before your order was processed. A refund will be applied to your original form of payment in 2-3 business days.
Thanks,

Maybe I am being overly sensitive, but this entire debacle speaks to a rot in their culture
 
dansomeone said:
It's a bigger picture thing to me. I don't think they respect their customers. Their failure to fix their ordering system is just one aspect of it. I base this opinion on their decision to cancel these orders without notice, an immediate refund, or an apology for wasting my time.

Here's what I sent
It appears that you canceled this order without notifying me or refunding my payment, which was made through PayPal and completed. Please issue a refund immediately. I should not have had to contact you regarding this matter.

Here's their canned response
Hi Dan,
Unfortunately, this item was sold out before your order was processed. A refund will be applied to your original form of payment in 2-3 business days.
Thanks,

Maybe I am being overly sensitive, but this entire debacle speaks to a rot in their culture
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They only care about making money and squeezing every penny of profit out of every record they can.

Fuck those guys.
 
dansomeone said:
It's a bigger picture thing to me. I don't think they respect their customers. Their failure to fix their ordering system is just one aspect of it. I base this opinion on their decision to cancel these orders without notice, an immediate refund, or an apology for wasting my time.

Here's what I sent
It appears that you canceled this order without notifying me or refunding my payment, which was made through PayPal and completed. Please issue a refund immediately. I should not have had to contact you regarding this matter.

Here's their canned response
Hi Dan,
Unfortunately, this item was sold out before your order was processed. A refund will be applied to your original form of payment in 2-3 business days.
Thanks,

Maybe I am being overly sensitive, but this entire debacle speaks to a rot in their culture
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I think it’s pretty clear that all of this is trivial to them. But I think it also is true that you did not have to contact them regarding this matter because they would eventually provide a refund, with or without contact. In my case, it irks me that they are sending the second item I ordered to reach free shipping, when I wouldn’t have ordered that record if not for the belief I also was getting the Sly Stone album. I’ve emailed and asked them to cancel everything since the Sly album already has been canceled (also without any notification of such). In a way, while I think it highly unlikely, their practices allow for speculation that they intentionally list desirable records that are not in stock, knowing that when they are ordered, people are also likely to add another item to their order to qualify for free shipping (which in this case would explain the lower price of the Sly Stone album—it had to be below the free-shipping threshold to require ordering of a second record). This second item would have to be listed as in stock to qualify, so this would guarantee their sale of that second record. If you think about the hundreds of people who place orders every time they fuck up as they have with these most recent Dead and Sly Stone listings, that’s a lot of records sold that otherwise wouldn’t have been.

Again, this is much too insidious for me to believe it’s possible, but the very fact they open the door to this kind of thinking is problematic. (And @dansomeone, I’m not disagreeing with you, so I hope this doesn’t come across as if I am.)

EDIT: I received an almost immediate response from AS agreeing to cancel my full order.
 
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Russ I said:
I think it’s pretty clear that all of this is trivial to them. But I think it also is true that you did not have to contact them regarding this matter because they would eventually provide a refund, with or without contact. In my case, it irks me that they are sending the second item I ordered to reach free shipping, when I wouldn’t have ordered that record if not for the belief I also was getting the Sly Stone album. I’ve emailed and asked them to cancel everything since the Sly album already has been canceled (also without any notification of such). In a way, while I think it highly unlikely, their practices allow for speculation that they intentionally list desirable records that are not in stock, knowing that when they are ordered, people are also likely to add another item to their order to qualify for free shipping (which in this case would explain the lower price of the Sly Stone album—it had to be below the free-shipping threshold to require ordering of a second record). This second item would have to be listed as in stock to qualify, so this would guarantee their sale of that second record. If you think about the hundreds of people who place orders every time they fuck up as they have with these most recent Dead and Sly Stone listings, that’s a lot of records sold that otherwise wouldn’t have been.

Again, this is much too insidious for me to believe it’s possible, but the very fact they open the door to this kind of thinking is problematic. (And @dansomeone, I’m not disagreeing with you, so I hope this doesn’t come across as if I am.)
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Maybe, but I gotta say that I am not sure they would have issued the refund without my requesting it. Most orders didn't need a refund, and their minimal response to this, combine to make me wonder if they would independently do the work of determining which orders were paid for via PayPal
 
dansomeone said:
Maybe, but I gotta say that I am not sure they would have issued the refund without my requesting it. Most orders didn't need a refund, and their minimal response to this, combine to make me wonder if they would independently do the work of determining which orders were paid for via PayPal
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I emailed them before you did and they still have not responded. I basically said the same thing as you.
 
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