swamp
Well-Known Member
It's still in the delivery window for Media Mail. If it was sent Priority, then it's a little more unusual. At this point, I'd only proactively poke your buyer if you can make your message feel helpful and assuring, which will depend on your creativity and writing skills, if you have little info nor a refund solution that you want to share yet.Alright all...what do you do when a package you mailed out seems to be MIA and hasn’t been tracked since April 2? Buyer hasn’t mentioned anything yet though
If it was me, I'd wait another week and, if it's still stuck, I'd let the buyer know I'm aware of the delay and that I appreciate their patience as USPS gets the package through their system. I'd let them know they can return the unopened package, when it arrives, if the delay has caused them to no longer want the item. I wouldn't offer them a refund unless it had really been a long time. This winter, I gave two buyers on eBay a refund after 2-3 weeks of delay, as it seemed like COVID was causing a ton of fully lost packages for lots of sellers, and, both times, the items were delivered 3-4 days after I sent the buyer a refund. Both buyers accepted the refunds and kept the item and I never heard from them and never got feedback, which is their right but at least a positive feedback would have been nice. Lol.