This is my response to them, let’s see what comes of it!
Hi
I just want to communicate that I am deeply disappointed, angered and frustrated by your position.
Radiohead are one of my favourite acts and this was an album that I was eagerly anticipating, spending €100 on a physical release is not an everyday occurrence. For that price I expect both the packaging and the music to be top quality.
You have not delivered on the second count. There is audible distortion on the high parts at the crescendo of How to Disappear Completely. This is not in my imagination and not limited solely to my copy, everyone I’ve talked to who has bought any version of this remaster has encountered it. I’m guessing that you’ve had to send out a fair number of these fob off emails today?
Resultantly I think it’s ridiculous of you to leave me with a choice of either:
1. No copy; or
2. A substandard copy at full price.
Particularly as you admitted the issue and promised a repress and replacement disc less than 2 months ago!
I invite you to think over your previous, unacceptable correspondence and come back to me with an actual solution to the problem, such as the one promised in early January.