@Mather I believe I am in a similar situation to you. When Tical was announced I went over to my account to check it and the R&HH sub was missing from my orders (even though I have been subbed since the beginning and hadn't changed anything). I tried adding it back but it said it was sold out. After a lot of faffing CS ended up swapping my essentials for the R&HH rotm. Last month I went back on again and ended up swapping the essentials again as I still couldn't add the R&HH sub.
I have now emailed yet again to try and get them to add the sub to my regular account as it seems like this month will be a big release and I dont want to miss out. Whats driving me mad about all this is that its not an error on my side, I never changed any settings and just want it back to how it has been for the past 2 years!