KenKaniff
Well-Known Member
I think they just said season one of Hi-Fives is over.
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
I think they just said season one of Hi-Fives is over.
KenKaniff
Well-Known Member
From today's The Standard email:
Season 1 of Hi-Fives, our new series where we ride along with our favorite artists while they dig through the crates at a local record store, is coming to a close :’(...but we’re going out with a bang with none other than Denzel Curry :’) Watch as Denzel gives us the keys to his ego, one record at a time.
...and keep an eye out for season 2
Season 1 of Hi-Fives, our new series where we ride along with our favorite artists while they dig through the crates at a local record store, is coming to a close :’(...but we’re going out with a bang with none other than Denzel Curry :’) Watch as Denzel gives us the keys to his ego, one record at a time.
...and keep an eye out for season 2
Critter
Active Member
These changes are making me nervous. I really do think they were acquired by Alliance Entertainment. If they make one or two missteps in quality I'm probably headed for the hills. I will be sad tho.
Matt M
Santa Extraordinaire
At the top it says "updated 1 day ago". New changes for sure, and love the snide-ish "delivered in satin-laced boxes". Gave me a good chuckle, seems someone is having a rough time on their side. I will say, I just sent in for the issues with my Kevin Morby and Bauhaus and said I would send in evidence if needed and they offered up replacement without it. I think that may be that these were known issues with many copies though.
roffle24
Active Member
I personally don't receive many records with jacket damage... but if I have a flat record with jacket damage and someone has a warped record, I think we can all agree the warp should have priority for replacement. With this in mind, I'm fine with them tightening down on what qualifies for replacement and what doesn't so long as proof is required.
I do, however, think that if they're not replacing for jacket damage any longer, that they should up their standards for shipping. They won't, but they should.
If they do 100 replacements a month(I'd imagine they do more than this), they're losing out on $3,000 dollars at a time. Almost $40k a year on replacements and that's low balling it. That's an entire extra employee.
Also... I put in a replacement request around May 12th for two records and I read the terms for replacement and they were not changed at that time. They did however, ask me for proof for both so they might have been starting to implement the changes then.
I do, however, think that if they're not replacing for jacket damage any longer, that they should up their standards for shipping. They won't, but they should.
If they do 100 replacements a month(I'd imagine they do more than this), they're losing out on $3,000 dollars at a time. Almost $40k a year on replacements and that's low balling it. That's an entire extra employee.
Also... I put in a replacement request around May 12th for two records and I read the terms for replacement and they were not changed at that time. They did however, ask me for proof for both so they might have been starting to implement the changes then.
Yeah I agree. There seem to be a LOT of changes lately and I can’t think of a single one that is customer centric. It’s all bottom line stuff. It’s really seems like they are trying to rid themselves of all old polices and customers, believing that their product is good enough that it will bring in new customers who will put up with their new policies. That is a pretty big gamble though with the recent price hikes. I wish I didn’t care, but I really did love this company and it’s being run into the ground.
Critter
Active Member
I think the honeymoon is over once a larger company is involved.
Jan
Well-Known Member
There is always speculationon here that they are trying to get bought out by a bigger investore. I'm not at all familiar with the industry but is it possible that they have trouble and noticing iin the moment that they are not running a profitable business? there is the price hikes, changes in replacement policy, nervous responses by matt and cam, axing of the non-exclusive store that point to cutting cost or increasing revenue per record. It might all be for making the company more attractive for a take-over or it could be panic that they notice they cant run it longer in the way. I wonder if at some point they are also cutting on the magazine. All that said in both ways it seems like poor decision making because most of the recent changes seem to cut especially from the strengths of their brand while the weaknesses (Qc, communication, shipping) see no improvement. Since i had no major issues that were not resolved an i like product but with all that is changing in the moment i would not invest in longer than 3-month subs right now.
Jan
Well-Known Member
I also guess that people's standards also depend on if they paid 30$ for the record or get them for free
Clint Howard
Well-Known Member
I just want to say that us Canadians end up paying around $50 (maybe even a bit more?) for each monthly LP (that's on a 3 month sub, probably a bit cheaper for yearly subs). For $50, the LP better be fucking perfect in every single way.. regardless of whether it affects the sound or not, at that price point, it's got to be great.
And I say that as someone who generally dgaf about things like dinged corners or split seams.
And I say that as someone who generally dgaf about things like dinged corners or split seams.
LG&M
Member
"I sincerely apologize..." -- the sincerity of that apology just jumps off the screen.
LG&M
Member
I dunno -- if VMP is going to charge me a premium for their die-cut, glossy finish foil stamped holographic alternative color tip on jacket, then I'd like it to show up in mint condition. I expect corner dings and bends from the $15 records that Amazon tosses in a cardboard mailer, not my $30 limited edition records of the month.
LG&M
Member
Damaged + Return Policy
Damage Policy We put a lot of pride into our products and ensuring your experience with VMP is nothing short of remarkable. We wish we could hand deliver everything in satin-laced boxes but, alas, ...vinylmeplease.zendesk.com
Nothing to see here, just quietly dropping a change to your terms of service on your customers right before a holiday weekend...
roffle24
Active Member
I'm less than a year into vinyl, but every release that I've purchased new usually runs about $30 bucks if it's any sort of limited color pressing and they aren't always in mint condition. They're usually okay, a ding here or a very slight warp that's something I can deal with. If it's really bad I've had a few replaced, but it's generally not an amazing customer service experience.
My two most recent purchases outside of VMP were Tyler - Igor, and Flylo - Flamagra. Tyler was $42 after $10 dollar shipping, fucking ridiculous shipping pricing but whatever. Flylo was $28 with free shipping from Amoeba.
There are surely some exceptions to this, though, like Denzel Curry - Taboo, that is nearly half the cost of the VMP version and is still colored.
Bluecloud777
Well-Known Member
I'm also having the exact same issue on my Kevin Morby at the exact same place. I've emailed CS about it yesterday.
Tillman
Well-Known Member
damn, sorry to hear that. if you don't mind letting us know what CS tells you regarding a replacement as it seems half those who contact are told it's sold out and the other half are told they're getting replacements.
@Enoch @hlaveta, I'm assuming that you haven't heard anything new from CS and that you're still pending replacements? I still haven't heard back from CS on my follow up email. if I don't hear back by Tuesday I will reach out again to them.
hlaveta
Well-Known Member
I just checked my account and the Morby that was pending now says "shipped" with a tracking number attached ("tracking info is not available at the moment"). Sooooooooo... It appears they are sending a replacement. I'll keep you abreast of the situation.