Vinyl Me Please (store, exclusives, swaps, etc)

jamieanderson1968 said:
I think this is it. Of all the vinyl clubs that sprung up over the last couple of years, they are the only one not label specific that is still standing and still seems to be successful. They have a great monthly turn over of at least 20k "limited edition" records. I think they are trying to position themselves to be swallowed up by a larger company. Hell, a Universal could swallow them up, leave the name and the three streams and just mine their own catalogues and no one would be the wiser.
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This actually makes a lot of sense given the shift we've seen recently. They did a complete 180, and there has to be some sort of reason for it.
 
Murfocakes said:
No excuse for the rude put down of customers though.
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Completely agree. I'm definitely not condoning the rudeness people are starting to experience. I had a bad experience with the De La month, and while it wasn't met with rudeness, it was similar to some other people on here. They basically kept giving me credits and weren't really dealing with the issue. Makes sense now that they've decided to even stop doing that if they are trying to sell. Pure speculation, though...who knows. Edit/addition: That was the month I decided to cancel, and since then, I've been wondering what's going on as things kept getting worse and worse. Had been a member since Torres - Sprinter.
 
gwerbnm said:
Completely agree. I'm definitely not condoning the rudeness people are starting to experience. I had a bad experience with the De La month, and while it wasn't met with rudeness, it was similar to some other people on here. They basically kept giving me credits and weren't really dealing with the issue. Makes sense now that they've decided to even stop doing that if they are trying to sell. Pure speculation, though...who knows. Edit/addition: That was the month I decided to cancel, and since then, I've been wondering what's going on as things kept getting worse and worse. Had been a member since Torres - Sprinter.
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I think you’d be brave to join any longer than a 3 month stretch now.
 
goodoohuru said:
I'd like to get hold of their communications playbook that regulates the narrative. The 'we hip, we cool, we real, we just like you' approach is outdated. It now comes across as two-faced, particularly in their situation.
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I know, they really need to improve their communication and do so in a mature way for the size and type of company they are now/want to be, if you are small outfit with niche clientele you can have a causal/cool style, but VMP is trying to be a mainstream company, a big player, you don't see major labels and the like communicating in the same manner
 
wmeugene said:
So in response to my reporting the Morby warp:
View attachment 2360
To provide context, in the last two months I’ve ordered just under 30 records and only write CS about scratches or static that effect playback, major cosmetic issues or warps that are bad enough to note the tone arm moving and I always provide video proof. I also just notify them of the problem and never ask for a particular remedy. After the De La fiasco, I email as I discover them.

Got to say I’m pretty pissed at VMP right now for the insinuation that I’m taking advantage of their CS
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Reading this again I can't believe how rude this is. I wonder what the follow up response will be. I’ve requested replacements recently and each time it’s been for one of these four that they mentioned.
  • Scratches or scuffs that cause your needle to skip
  • Excessive noise, whooshes, or pops
  • Significant warpage
  • Locked grooves that prevent the needle from advancing beyond a certain point
But if they had a problem with a request there is such a thing as manners. This response basically says ‘this request is a crock as were all your previous ones’. Would love to know what the follow up response is
 
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doncornelius said:
I think of it as an isolated incident coming from work stress, and I certainly would not put Paul in a tough spot by escalating this issue with Matt.
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I would normally agree with you if we were still a part of their "community" and we were still thought of as humans. But with the destruction of the forum, it is clear they don't value or think of us as anything other than $$ providers. So, the response should be to treat them as the anonymous company they want to be. If this was any other company in which a rep of that company replied to me in that way, I would absolutely escalate it to the supervisor. Sadly, VMP now falls into that "any other company" to me.
 
wmeugene said:
So in response to my reporting the Morby warp:
View attachment 2360
To provide context, in the last two months I’ve ordered just under 30 records and only write CS about scratches or static that effect playback, major cosmetic issues or warps that are bad enough to note the tone arm moving and I always provide video proof. I also just notify them of the problem and never ask for a particular remedy. After the De La fiasco, I email as I discover them.

Got to say I’m pretty pissed at VMP right now for the insinuation that I’m taking advantage of their CS
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how am I only seeing this now? is such bullshit!! I am definitely done with VMP once my sub is up.

EDIT: actually maybe I should just see about cancelling before my sub is up, not sure there's any reason to ride out the rest if I can get a refund
 
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Tillman said:
how am I only seeing this now? is such bullshit!! I am definitely done with VMP once my sub is up.

EDIT: actually maybe I should just see about cancelling before my sub is up, not sure there's any reason to ride out the rest if I can get a refund
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no reason at all to bring up the past refunds etc. CS could have just said the warp did not warrant a replacement. wholly unnecessary and an overall dick move.
 
@wmeugene i read your email exchange what a load of bullshit! Can't believe that's how they answered your request for them sending defective products to you.

I find it absurd that there's no return policy, it almost feels illegal! It is indeed illegal in Germany. If they can't accept a return due to their garbage logistics they should be refunding you or sending replacement period.
 
uvwxVinyl said:
@wmeugene i read your email exchange what a load of bullshit! Can't believe that's how they answered your request for them sending defective products to you.

I find it absurd that there's no return policy, it almost feels illegal! It is indeed illegal in Germany. If they can't accept a return due to their garbage logistics they should be refunding you or sending replacement period.
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For me it's the same as ordering a t-shirt online, receive it a bit ripped, ask for a replacement and have this "well you can wear it anyway so stfu".
 
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