Same. They can do great things but so far their best department is CS (and have been for years). If they were great, they would not need a CS at all but they keep repeating the same mistakes...
I will just share a new example. I moved to a different area in France, like 6h far from where I used to live. I went ahead and changed my shipping address on VMPs way before the shipping window. In the meantime, I had to ask for replacements for my previous box. Without asking, instead of keeping the new address, they put back my old address (which I had deleted) and shipped my new box to the old address. I immediately sent them an email so they could change it but only replied a couple of days after saying they were sorry and were shipping another box to my new address... Now, I have two monthly box shipped, one to the old another to the new address, and no news on replacements...