Portland Sheriff
Well-Known Member
I’m looking forward to VH1’s “Behind the Music: VMP”
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
HuddieLedbetter
Well-Known Member
So I have an order that is held up by the Dolly Parton Jolene of ~8-10 records. That is now schedule for December shipping….
VMP will make it to December, right?
(Mostly kidding)
VMP will make it to December, right?
(Mostly kidding)
Nee Lewman
बैस्टर्ड
Lol. Love this add a track email with “For A Limited Time Only” Rock and Country tracks. Lololo
They certainly are blitzing us all this month to spend more money.
Has anyone recently mentioned that they seem desperate for $$$????
They certainly are blitzing us all this month to spend more money.
Has anyone recently mentioned that they seem desperate for $$$????
Nee Lewman
बैस्टर्ड
My Tribe is tied up with my Lee Morgan repress.
Nee Lewman
बैस्टर्ड
TIL that the newest cs change was not just AI but VMP is now outsourcing their cs overseas…
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Hemotep
Well-Known Member
Nee Lewman
बैस्टर्ड
So since 2019 they’ve been using what sounded like a temp service to me. Paulie called it a “BOP”. He said this last change was to overseas agents.
Nee Lewman
बैस्टर्ड
Paulie is the only VMP CS employee.
Nee Lewman
बैस्टर्ड
Oh wow that was gibberish. I’ve edited and elucidated
Nee Lewman
बैस्टर्ड
So you are either talking to ai or someone in Taiwan who is probably simultaneously also doing your Amazon chat. lol
Selaws
Well-Known Member
I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting sent somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
After months of asking them to send the parcels to the correct address (they keep getting sent somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
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Skalap
Well-Known Member
I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
Great support...
Rowan
Well-Known Member
That’s ridiculous. Tell them to get fucked and if you ever want anything I’ll get it as an add on and post it to you myself.I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
Joe Mac
Well-Known Member
Skalap
Well-Known Member
I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
@Selaws at this point I would reach to Pauly on Discord and tell them that it's unacceptable. You have been a subscriber for years now and the "solutions", if we can call it solutions, are just insulting.
MikeH
Well-Known Member
I think we always knew this though.....right? I was never under the impression that all the CS agents were full time employees. It always made sense to have CS be outsourced so they could scale up or down as needed for busy times (aka big sales or holidays). Outsourcing to overseas doesn't seem like a huge issue to me personally. Definitely a cost-cutting measure but so many other decisions are more worrying than who answers the CS tickets.
MikeH
Well-Known Member
it seems like the shipping address issue is not with VMP, right? somewhere along the line, the address is getting rerouted once it gets to the UK?I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
Ridiculous that nobody can figure this out. As others have said, try to hit up Paulie and see if he can help. I think he finally came up for air yesterday after being in CS training land.
I also get the impression that they are gonna kill the AI CS bot...but we'll see. Seems like its more headaches than its worth (big shock). Matt probably read some article about AI customer service and got a boner about how much money they could save by firing a buncha humans.
Nee Lewman
बैस्टर्ड
Paulie definitely implied there was a team of actual
Employees prior to 2019.
MikeH
Well-Known Member
Right--prior to 2019. But I was always under the impression that the CS team was outsourced for the past few years due to how often the names changed on agents + how often Paulie was having to onboard new people around the holidays/other times. Again, just not much of a red flag for me. Hardly the only vinyl company to outsource CS, overseas or domestically. Until recently, their CS was so much better than other big companies like Craft, Rhino, etc.
Hoping that once the new CS team gets up and running the CS gets back to being good....it really was one of the few bright spots of VMP's services/operations the past year or so. I'm still waiting for a few weeks now on being able to apply credits to an order I placed with a coupon code. Was told by Pauly that they are still fixing some credits issues and that even if the order ships, they will still be able to apply my credits to the order once their stuff is worked out.
The more annoying issue is that every time they seem to add a "feature" to the site (like the credit slider), something else breaks.
