Portland Sheriff
Well-Known Member
I’m looking forward to VH1’s “Behind the Music: VMP”I really wonder if it was terrible timing offering all those free records for 3/6/12 mo.
I’m looking forward to VH1’s “Behind the Music: VMP”I really wonder if it was terrible timing offering all those free records for 3/6/12 mo.
My Tribe is tied up with my Lee Morgan repress.So I have an order that is held up by the Dolly Parton Jolene of ~8-10 records. That is now schedule for December shipping….
VMP will make it to December, right?
(Mostly kidding)
Wat?TIL that the newest of cs change was not just because so but VMP is now outsourcing their cd overseas…
So since 2019 they’ve been using what sounded like a temp service to me. Paulie called it a “BOP”. He said this last change was to overseas agents.Wat?
Oh wow that was gibberish. I’ve edited and elucidatedWat?
I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.![]()
That’s ridiculous. Tell them to get fucked and if you ever want anything I’ll get it as an add on and post it to you myself.I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.![]()
So I have an order that is held up by the Dolly Parton Jolene of ~8-10 records. That is now schedule for December shipping….
VMP will make it to December, right?
(Mostly kidding)
That’s ridiculous. Tell them to get fucked and if you ever want anything I’ll get it as an add on and post it to you myself.
I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.![]()
I think we always knew this though.....right? I was never under the impression that all the CS agents were full time employees. It always made sense to have CS be outsourced so they could scale up or down as needed for busy times (aka big sales or holidays). Outsourcing to overseas doesn't seem like a huge issue to me personally. Definitely a cost-cutting measure but so many other decisions are more worrying than who answers the CS tickets.Paulie is the only VMP CS employee.
it seems like the shipping address issue is not with VMP, right? somewhere along the line, the address is getting rerouted once it gets to the UK?I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.![]()
Paulie definitely implied there was a team of actualI think we always knew this though.....right? I was never under the impression that all the CS agents were full time employees. It always made sense to have CS be outsourced so they could scale up or down as needed for busy times (aka big sales or holidays). Outsourcing to overseas doesn't seem like a huge issue to me personally. Definitely a cost-cutting measure but so many other decisions are more worrying than who answers the CS tickets.
Right--prior to 2019. But I was always under the impression that the CS team was outsourced for the past few years due to how often the names changed on agents + how often Paulie was having to onboard new people around the holidays/other times. Again, just not much of a red flag for me. Hardly the only vinyl company to outsource CS, overseas or domestically. Until recently, their CS was so much better than other big companies like Craft, Rhino, etc.Paulie definitely implied there was a team of actual
Employees prior to 2019.