That’s ridiculous. Tell them to get fucked and if you ever want anything I’ll get it as an add on and post it to you myself.I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
I think we always knew this though.....right? I was never under the impression that all the CS agents were full time employees. It always made sense to have CS be outsourced so they could scale up or down as needed for busy times (aka big sales or holidays). Outsourcing to overseas doesn't seem like a huge issue to me personally. Definitely a cost-cutting measure but so many other decisions are more worrying than who answers the CS tickets.
it seems like the shipping address issue is not with VMP, right? somewhere along the line, the address is getting rerouted once it gets to the UK?I had a different email to you guys.
After months of asking them to send the parcels to the correct address (they keep getting set somewhere else), CS got back to me and said my 2 options are to have them sent to another address or cancel my membership and be refunded for the records that I haven't received.
Paulie definitely implied there was a team of actual
Right--prior to 2019. But I was always under the impression that the CS team was outsourced for the past few years due to how often the names changed on agents + how often Paulie was having to onboard new people around the holidays/other times. Again, just not much of a red flag for me. Hardly the only vinyl company to outsource CS, overseas or domestically. Until recently, their CS was so much better than other big companies like Craft, Rhino, etc.
Vault boxes!
Is that what it is?
Nah just kidding
although maybe…
Merch grab bags. Priced at double the price of a dad hat.Nah just kidding
That’s the kind of talk that will raise the monthly rate $10
in honor of labor day, 100 lucky VMP members will get a no expenses paid trip to the VMP warehouse! You'll get to hang out in the exclusive VMP vault and help hand-number upcoming VMP exclusives! Some lucky members will go home with the rarest of the rare VMP titles like Tennis, Lapsely and even Torres!
