Vinyl Me Please (store, exclusives, swaps, etc)

Skalap said:
Yeah it's a bit crazy to call trolls people who are complaining because they do not have what they paid for.
Click to expand...
They have always seemed defensive and highly sensitive to criticism. I think some of that is ego, as they generally seem to make decisions aligned with their personal interests and expect customers to follow along i.e. that they are the arbiters of taste. They don't seem interested in feedback. That dismissiveness can be a problem at their price point and utilization of a business model that requires the kind of customer service and communication that is more collaborative (or at least perceived as such).
 
We ordered similar amounts of Ramones to what we ordered for Black Moses, Joni Mitchell, and DMX.
Based on the announce reaction (people complained about 2 Ramones, milquetoast boilerplate about "Lost Sounds Found") , we assumed that'd be fine. Given how many Joni, DMX and Isaac we have on hand now, we especially thought we were fine

Swap out rate for Ramones was near historic lows for Essentials. Something like 1/4 of as many people who swapped OUT of DMX and Joni swapped out of Ramones

Swap IN rates (ie people swapping from Rock, Classics or another track into Ramones) were sky high compared to past months.

Which lead to us being oversold.

So instead of it being a lottery for who will or will not get a copy, we made a tough decision

We decided to prioritize people who were subscribed to Essentials as the priority.

So, if you swapped into Ramones, we needed to remove that. Which is what we said in the email.

It's less than ideal, but it's the only choice we needed to make: Essentials members get the priority over people who swapped into it. We also swapped anyone who was on a free promo subscription to Too Tough to Die, because we prioritized only PAYING Essentials members

Basically, it was a shit decision that we were forced to make. We want everyone to get the record they love, but it's not an infinite inventory pool.

There will be no repress (google the Ramones and see why)
 
MikeH said:
We ordered similar amounts of Ramones to what we ordered for Black Moses, Joni Mitchell, and DMX.
Based on the announce reaction (people complained about 2 Ramones, milquetoast boilerplate about "Lost Sounds Found") , we assumed that'd be fine. Given how many Joni, DMX and Isaac we have on hand now, we especially thought we were fine

Swap out rate for Ramones was near historic lows for Essentials. Something like 1/4 of as many people who swapped OUT of DMX and Joni swapped out of Ramones

Swap IN rates (ie people swapping from Rock, Classics or another track into Ramones) were sky high compared to past months.

Which lead to us being oversold.

So instead of it being a lottery for who will or will not get a copy, we made a tough decision

We decided to prioritize people who were subscribed to Essentials as the priority.

So, if you swapped into Ramones, we needed to remove that. Which is what we said in the email.

It's less than ideal, but it's the only choice we needed to make: Essentials members get the priority over people who swapped into it. We also swapped anyone who was on a free promo subscription to Too Tough to Die, because we prioritized only PAYING Essentials members

Basically, it was a shit decision that we were forced to make. We want everyone to get the record they love, but it's not an infinite inventory pool.

There will be no repress (google the Ramones and see why)
Click to expand...
I mean, this doesn't seem to be THAT egregious. Their logic feels sound to me in terms of prioritizing who does and doesn't get the record. Should they/could they have made better forecasts around the demand, yeah that's **probably** an oopsies but I also don't know what actual data they have to justify pressing a bunch more of a particular record versus past months.
 
Ghost said:
I mean, this doesn't seem to be THAT egregious. Their logic feels sound to me in terms of prioritizing who does and doesn't get the record. Should they/could they have made better forecasts around the demand, yeah that's **probably** an oopsies but I also don't know what actual data they have to justify pressing a bunch more of a particular record versus past months.
Click to expand...
So… three things….
1. This is the third time this happened this year and
2. They’ve failed to cap rotm which is pretty much what everyone has told them to do
3. This is a response from the a&r guy on discord instead of a formal apology from the company to everyone… so you only know if you are engaged and if you were affected.
 
Ghost said:
I mean, this doesn't seem to be THAT egregious. Their logic feels sound to me in terms of prioritizing who does and doesn't get the record. Should they/could they have made better forecasts around the demand, yeah that's **probably** an oopsies but I also don't know what actual data they have to justify pressing a bunch more of a particular record versus past months.
Click to expand...
The egregious part is the tone of it, while again using excuses to hide behind their lack of accountability.
 
You must log in or register to reply here.
Back
Top