Vinyl Me Please (store, exclusives, swaps, etc)

Yeah it's a bit crazy to call trolls people who are complaining because they do not have what they paid for.
They have always seemed defensive and highly sensitive to criticism. I think some of that is ego, as they generally seem to make decisions aligned with their personal interests and expect customers to follow along i.e. that they are the arbiters of taste. They don't seem interested in feedback. That dismissiveness can be a problem at their price point and utilization of a business model that requires the kind of customer service and communication that is more collaborative (or at least perceived as such).
 
We ordered similar amounts of Ramones to what we ordered for Black Moses, Joni Mitchell, and DMX.
Based on the announce reaction (people complained about 2 Ramones, milquetoast boilerplate about "Lost Sounds Found") , we assumed that'd be fine. Given how many Joni, DMX and Isaac we have on hand now, we especially thought we were fine

Swap out rate for Ramones was near historic lows for Essentials. Something like 1/4 of as many people who swapped OUT of DMX and Joni swapped out of Ramones

Swap IN rates (ie people swapping from Rock, Classics or another track into Ramones) were sky high compared to past months.

Which lead to us being oversold.

So instead of it being a lottery for who will or will not get a copy, we made a tough decision

We decided to prioritize people who were subscribed to Essentials as the priority.

So, if you swapped into Ramones, we needed to remove that. Which is what we said in the email.

It's less than ideal, but it's the only choice we needed to make: Essentials members get the priority over people who swapped into it. We also swapped anyone who was on a free promo subscription to Too Tough to Die, because we prioritized only PAYING Essentials members

Basically, it was a shit decision that we were forced to make. We want everyone to get the record they love, but it's not an infinite inventory pool.

There will be no repress (google the Ramones and see why)
 
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