Vinyl Me Please (store, exclusives, swaps, etc)

Yeah it's a bit crazy to call trolls people who are complaining because they do not have what they paid for.
They have always seemed defensive and highly sensitive to criticism. I think some of that is ego, as they generally seem to make decisions aligned with their personal interests and expect customers to follow along i.e. that they are the arbiters of taste. They don't seem interested in feedback. That dismissiveness can be a problem at their price point and utilization of a business model that requires the kind of customer service and communication that is more collaborative (or at least perceived as such).
 
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