Start with the question, why are there so many QA issues with what gets pressed for VMP and shipped to them? Then ask, does VMP have QA in place to check what they receive from pressing plants, before they ship product out to customers? Finally, why is their CS down to one caring dude on a social media platform the majority of buyers don't frequent? The CS folks likely felt some help is needed at the front of the assembly line.
When the cooks get every other dish wrong consistently or can't get food out of the kitchen timely, it affects the wait staff. This is that restuarant.