Vinyl Me Please (store, exclusives, swaps, etc)

gaporter said:
Serious question: how does this happen? How does someone package 20+ copies of the same record without thinking that something might be fishy? I guess you could argue that they were just veering on the safe side of wanting to correctly fulfill the order no matter how crazy it seemed but of all times for VMP to take on a "the customer is always right" mentality, why now?
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Non represented minimum wage workers don’t ask questions.
 
gaporter said:
Serious question: how does this happen? How does someone package 20+ copies of the same record without thinking that something might be fishy? I guess you could argue that they were just veering on the safe side of wanting to correctly fulfill the order no matter how crazy it seemed but of all times for VMP to take on a "the customer is always right" mentality, why now?
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This.
 
gaporter said:
Serious question: how does this happen? How does someone package 20+ copies of the same record without thinking that something might be fishy? I guess you could argue that they were just veering on the safe side of wanting to correctly fulfill the order no matter how crazy it seemed but of all times for VMP to take on a "the customer is always right" mentality, why now?
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As someone on Reddit pointed out, there's a good chance whoever packed it did double or quadruple check the order. Guessing the order sent to the warehouse was wrong.
 
Joe Mac said:
yeah saddle creek used to be their whipping boys. I kind of figured out a while ago that whilst they aren’t perfect they were such an easy scapegoat for VMP. All this shit is on them not a bunch of underpaid warehouse workers.
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This.

Given how seemingly unaware management are and how poor communication is Saddle Creek staff were likely left in the dark or made aware of things last minute.

Good mgmt./companies/leadership takes responsibility. Matt Fiedler never has and passing the buck has trickled down to VMP staff
 
BjorgenFjorgen said:
As someone on Reddit pointed out, there's a good chance whoever packed it did double or quadruple check the order. Guessing the order sent to the warehouse was wrong.
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Yeah a lot of times warehouse workers are pretty explicitly instructed to never question the pick list because that slows down operational efficiency. It's easier to fulfill the order and put the onus on the customer to sort it out.
 
jaycee said:
This.

Given how seemingly unaware management are and how poor communication is Saddle Creek staff were likely left in the dark or made aware of things last minute.

Good mgmt./companies/leadership takes responsibility. Matt Fiedler never has and passing the buck has trickled down to VMP staff
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Yeah exactly. We've all done repetitive menial jobs for little pay at one point or another during our lives. We all know the types of fuck ups that happen. One thing gets left out or added accidentally. There can be a bit of inconsistency in care from employee to employee. What fundamentally does not happen because someone packing has fucked up is that you send out 5 times the amount of one single product. What also does not happen is that a third party warehouse looses and then finds boxes of stock. What causes both of these things is weak management and poor inventory practices. I really do feel like a broken record over these things some times...
 
Still waiting on an email back from VMP sent a week ago now, about the De La Restock. Considering they couldn't send me a replacement in Febuary because there were "no copies" I asked again seeing there was more. Now I'm expecting to hear back that there is yet again no more De La replacements, no Mobb Deep coming, and to most likely "just wait" for my account page to show I'm still a member..

This is what I get for signing back up again though! Gonna ask for my last month refunded, Becuase I don't know why I thought signing back up was a good idea :cautious:
 
DeadwaxDude said:
Still waiting on an email back from VMP sent a week ago now, about the De La Restock. Considering they couldn't send me a replacement in Febuary because there were "no copies" I asked again seeing there was more. Now I'm expecting to hear back that there is yet again no more De La replacements, no Mobb Deep coming, and to most likely "just wait" for my account page to show I'm still a member..

This is what I get for signing back up again though! Gonna ask for my last month refunded, Becuase I don't know why I thought signing back up was a good idea :cautious:
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Of all of them the only ones I feel even half sorry for are the customer service representatives. There are only 3 of them for 30,000 members and the company has just fucked up majorly on multiple fronts. I'd imagine they have tickets pouring out of every orifice.
 
moohoohahaha said:
This has been on my mind the last 2 weeks...

I’ve worked in IT for 24 years, and in various capacities have been involved in many database migrations, system upgrades, and software transitions.

Being generous, anything taking longer than 24 hours to complete is an utter embarrassment.
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I too work in IT and have done several database migrations. If anything remotely like this happened, I would have been fired several times over. I’ve done complex migrations and never had any issues like this. Whomever did this should leave the industry because there is no excuse for this.
It’s honestly not that hard to do this right
 
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