Vinyl Me Please (store, exclusives, swaps, etc)

Delta Don said:
I’m up to the 10th auto VMP response email.
Click to expand...

I'm up to 0...still

Delta Don said:
The link to this page should’ve been included in an auto response to any support ticket. It could’ve also been included in the mailer blast they have sent us all in the last 24 hours.
This isn’t hard, yet they are really really bad at this part of the biz....
Click to expand...
I did not get one these.

Melt Face Molly Drop said:
Very Meaty Pizza is still in need of funding. And pizza.
Click to expand...

Probably just going to put it all on a credit card at the 25% APR. Better than what we can get from a bank!
 
KenKaniff said:
Can you imagine buying someone a one year membership as a Christmas gift?

I can't imagine hating someone that much that you put them into a relationship with that company for a year.
Click to expand...

A ”work friend” texted me yesterday and said “What‘s that monthly vinyl subscription service you use [based upon a conversation from months ago]?” So, naturally, I had to tell him it probably wasn’t a great time to get involved. Which was kind of an unfortunate conversation all around. I’m in the no ill will camp, and I hope they figure their shit out, but I don’t need that on my conscience.
 
Last edited:
I've still heard absolutely nothing from VMP all month, I broke down and sent them a very polite email even though I'm probably shouting into the void at this point. I'm normally patient and would have been okay with waiting since I know they are super busy and I'm not waiting on anything that was supposed to be a gift/christmas music, but the fact that they've been completely radio silent is giving me major anxiety. Luckily I only have 4 outstanding items, I know there are people with a lot more. I ended up cancelling now instead of waiting for shipping confirmation, hopefully it won't come back to bite me. =(
 
AudioAce said:
@Mather This is the only thing that appears on my package.

View attachment 26795

This is the first time I've ever seen this. I'm not sure if its common on UPS packages in Canada.
Click to expand...
Man who knows. I know that in some cases shipping companies offer services where they pay for duty in the shipping charge so that items get through customs faster (I think this is how it works). But I'd be rather surprised if VMP was doing this without raising prices for international buyers.
 
Indymisanthrope said:
I wanna make clear before I say this that I am absolutely not advocating harassment or threats of any kind against any individuals who work for VMP. That's not a wink-nudge plausible deniability disclaimer; you really shouldn't do that.

But I'm curious, for those of you who are still customers, why I continue to only hear about emails to customer service and complaints on social media as your only methods of communication? Twitter and IG and FB are all different platforms, but they're all being handled by the same person and/or agency. Your emails to CS are going to the same backlog and are generating the same auto-replies.

I posted the things I quoted here as a half-joke, but seriously, VMP employs someone whose title is CHIEF EXPERIENCE OFFICER. If you're having a bad experience, and you're not being heard through normal channels, why aren't you emailing her? If your account is screwed up and/or your sub has flipped to a new plan and/or whatever other variety of issues you're seeing applies to you, why aren't you emailing the DIRECTOR OF PLATFORM STRATEGY? If you buy things that are continually oversold or shipped to the wrong people or refunded without warning, why aren't you emailing the DIRECTOR OF E-COMMERCE and DEMAND PLANNING?

As it is, CS and the membership emails are providing cover for these folks, ostensibly so they can work on fixing your issues. But meanwhile, your issues aren't getting fixed, you're not getting any replies, and you're being told to stop complaining publicly and/or directly to CS.

So -- do what you would do with literally any other company, and escalate. Speak to the manager, as it were. Make sure your voice is heard. Express your displeasure. Make the people who actually fucked up your experience hear about it.

Again -- I don't endorse attacking those people. But I do endorse not being silenced. If you find a working email (hint: all the clues you need are in this post), you have every right to use it. They may tell you that you can't, but guess what? You can. The worst they can do is choose not to keep you on as a customer. It's okay to be angry, as long as you don't make it personal. This is about your money; their obligation is to you, not the other way around.
Click to expand...
It’s time to put on your Karen hair and get to work.
tumblr_inline_p5qz8dv1li1uoz2en_540.png
 
It's good advice from @Indymisanthrope, but at the same time, if you're having these issues and getting nowhere with CS or socials - I think rather than going through the trouble of reaching out to those folks you should just be cancelling and filing for a credit card refund.

It's not worth the hassle, and if those people (like the experience officer or whatever) aren't aware of the scale of the issue - fuck 'em, let the company drown in horrible management. Just get your money and run
 
Last edited:
Indymisanthrope said:
I mean, do that too, but only if you're ready to cut ties entirely. Some folks are customers and want to keep being customers, if VMP can get it together. Those people need a path other than "wait and hope silently because VMP doesn't have time for you."
Click to expand...
I think people are using the suggested channels VMP has said to use in the past when there were issues. And they were usually addressed in a decent time frame.
I think VMP doesn’t have a manager or ceo type that would care. It would be more of storf type attitude and suggested hitting up info @
 
Dead C said:
It's what I expect to happen.

They invest their money on ridiculous shit and focus on the wrong things. They shouldn't be trying to publish books and making anoraks when they can't get their basics together.
Click to expand...

So I was in my local, you know the one Dead C, and I was selling some stuff and one of them was a VMP press. "Oh, a VMP edition..." the store owner says then says, "You know, they contacted me about carrying their best record stores in the country book, and we aren't even featured, we're mentioned as an aside in a sentence about other good shops. And even if we were, they're entire business model is to put me out of business." I knew you'd dig it the most @Dead C .
 
JonnyH said:
So I was in my local, you know the one Dead C, and I was selling some stuff and one of them was a VMP press. "Oh, a VMP edition..." the store owner says then says, "You know, they contacted me about carrying their best record stores in the country book, and we aren't even featured, we're mentioned as an aside in a sentence about other good shops. And even if we were, they're entire business model is to put me out of business." I knew you'd dig it the most @Dead C .
Click to expand...

I do. Thanks
 
mgp said:
A ”work friend” texted me yesterday and said “What‘a that monthly vinyl subscription service you use [based upon a conversation from months ago]?” So, naturally, I had to tell him it probalby wasn’t a great time to get involved. Which was kind of an unfortunate conversation all around. I’m in the no ill will camp, and I hope they figure their shit out, but I don’t need that on my conscience.
Click to expand...

Ill Will is my new rap name
 
You must log in or register to reply here.
Back
Top