Vinyl Me Please (store, exclusives, swaps, etc)

Jan said:
How is it that everytime you Mention that you will not spend much on Vinyl next year it´s followed by a Long list, like only all anthologies, only tone poets, only vmp exclusives… ;)
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Because you have no idea how much vinyl I’ve actually purchased this year 🙈

Yeah, I’m only going to go for VMP Anthologies and ROTM’s, unless we get amazing store exclusives. Urban Outfitters and Fat Beats etc - forget them. New releases from Bandcamp and artists’ own site - forget them. Light In The Attic kinda VMP exclusives - I’ll be cuffing down on them. Light in The Attic and Mr Bongo - forget them. Local record stores - I’ll go into them for new releases I really want! 🙋‍♂️

Only time I’m going to buy from an artists site, is if it’s Frank Ocean, Kali Uchis, Tyler The Creator, Solange, Neon Indian, Tame Impala, Earl Sweatshirt, Crumb, Still Woozy and Kate Bollinger💰✨

UNLESS IT COSTS USD$25 TO SHIP A SINGLE RECORD - as was the case with Channel Tres’ Black Moses EP 😤🤦‍♂️

If shipping costs more than USD$15 (for a single record/album) for any of the above artists I mentioned, then......forget it. The only real exception would be Frank Ocean’s Blonde, Channel Orange and nostalgia, ULTRA! 💎
 
So, I’m just going to renew my membership for 3 months! I’m confident VMP will release all their future ROTM tracks at least until March 2020! I’m sure they have already confirmed the February and March ROTM’s. April.......I’m not sure how that will go! Hopefully we still get Fiona Apple’s When The Pawn... and JPEGMAFIA next month, after this huge, massive, monsterous..........mess calms down! Not sure how long it will take though?!? 🤔

If VMP lose around 5,000 customers from the start of December 2019 til early January 2020, they should still have at least 20,000 members! Especially if so many new customers joined for the December 2019 Essentials ROTM! Yes, they’ve done big fat mistakes that have made them lose a lot of money. However, I’m sure they will still commit to running their business as they have so many customers and see the potential 💰💰💰 they can make, When things go smoothly!
 
Jeff Lerner said:
UPDATE 12/17/20

We have shipped approximately 70% of December orders. The warehouse is continuing to work overtime to get shipments out as quickly as possible. We anticipate being caught up in the next 7 - 10 days, if not sooner.
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So they'll be caught up.... after christmas? Awesome for those that ordered holiday albums or items intended to be gifts.
 
Teeeee said:
So they'll be caught up.... after christmas? Awesome for those that ordered holiday albums or items intended to be gifts.
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I'm also calling bullshit. Even pretending that the 60% number initially used on 12/12/19 was accurate - that means they spent 5 days to just get out another 10% of orders, but now they're claiming that within another 7 days they'll clear 30%? Better hope for some serious ramp up
 
TimmahTao said:
VMP/VNYL merger. Also, lol at VNYL still having referral credits. Are they the good club now?
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I gave VNYL a test (I think I had an offer for 1 free month and you could cancel after that) and while the service wasn't very great, their customer service was awesome. It was extremely easy to get in touch to cancel and they got back to me really quickly. Meanwhile, I'm going on a few days without anything more than a generic "we're busy but have fulfilled 60% of our orders" email from VMP despite having been a member on and off for 4 years.
 
Indymisanthrope said:
I wanna make clear before I say this that I am absolutely not advocating harassment or threats of any kind against any individuals who work for VMP. That's not a wink-nudge plausible deniability disclaimer; you really shouldn't do that.

But I'm curious, for those of you who are still customers, why I continue to only hear about emails to customer service and complaints on social media as your only methods of communication? Twitter and IG and FB are all different platforms, but they're all being handled by the same person and/or agency. Your emails to CS are going to the same backlog and are generating the same auto-replies.

I posted the things I quoted here as a half-joke, but seriously, VMP employs someone whose title is CHIEF EXPERIENCE OFFICER. If you're having a bad experience, and you're not being heard through normal channels, why aren't you emailing her? If your account is screwed up and/or your sub has flipped to a new plan and/or whatever other variety of issues you're seeing applies to you, why aren't you emailing the DIRECTOR OF PLATFORM STRATEGY? If you buy things that are continually oversold or shipped to the wrong people or refunded without warning, why aren't you emailing the DIRECTOR OF E-COMMERCE and DEMAND PLANNING?

As it is, CS and the membership emails are providing cover for these folks, ostensibly so they can work on fixing your issues. But meanwhile, your issues aren't getting fixed, you're not getting any replies, and you're being told to stop complaining publicly and/or directly to CS.

So -- do what you would do with literally any other company, and escalate. Speak to the manager, as it were. Make sure your voice is heard. Express your displeasure. Make the people who actually fucked up your experience hear about it.

Again -- I don't endorse attacking those people. But I do endorse not being silenced. If you find a working email (hint: all the clues you need are in this post), you have every right to use it. They may tell you that you can't, but guess what? You can. The worst they can do is choose not to keep you on as a customer. It's okay to be angry, as long as you don't make it personal. This is about your money; their obligation is to you, not the other way around.
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I've spoken to Amy awhile back via email as I tested the new UI when they changed the site look last time. Super nice and she did say to feel free to reach out if I needed anything or had any suggestions in the future but I'm sure she never saw something like this coming (obviously one of the issues there).
May shoot a quick polite email to see if she has any insight though.
 
MikeH said:
I gave VNYL a test (I think I had an offer for 1 free month and you could cancel after that) and while the service wasn't very great, their customer service was awesome. It was extremely easy to get in touch to cancel and they got back to me really quickly. Meanwhile, I'm going on a few days without anything more than a generic "we're busy but have fulfilled 60% of our orders" email from VMP despite having been a member on and off for 4 years.
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See, I had the exact opposite experience of this. Cancelling was like pulling teeth.

And the albums they delivered were mostly junk.
 
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