Vinyl Me Please (store, exclusives, swaps, etc)

Finally reached out to VMP about my orders.

The generic copy/paste reply basically says it was high amount of orders that caused this backlog? Like unforeseen consumer demand of a Black Friday bump threw your business out of wack for weeks and caused this massive pileup?

I mean, just take ownership, admit mistakes, lay out a concrete plan to resolving all this, and go execute that plan. Oh and be a proactive communicator. People would respect that.
 
Memo said:
Just to add to this VMP frustration... If, they ever do ship it would be to the point where I'll be out of town! Can't have the USPS hold them for me if there's no tracking number... They are going to be sitting outside for at least two weeks
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so people have already mentioned signing up for informed delivery- but even without, you should be able to schedule a mail hold for your address and request that you pick them up from post office on return. they will hold everything- all packages and junk mail. if! anything is coming from UPS or FedEx, those are harder to schedule and more limited, but you can do holds with them as well.

another thing if you can't get the above sorted... not sure if you'd feel comfortable with someone from the internet, but if you don't have a pause on delivery scheduled and get notice, I live in SA and could theoretically snag and hold the package for you. I'll be in town except for Dec. 29-Jan. 4.
 
sjaygray said:
That Phoenix album sells fairly affordably on Discogs I believe! Probably not so lucky with the Brubeck though. That really sucks.
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Well I reupped and got a free record (Phoenix) and Dave is gone forever.
More upset about Dave as I actually wanted whereas Phoenix was a bonus.

So I was done with VMP , then came back in nov to get Dave and my free record. Hung out and got 30% of A Olsen. Then was like, yeah I’ll treat myself to run dmc on green.

But basically I lost opportunity for Dave and a free VMP record. No idea about Olsen.

run dmc will probably show up in Jan.
 
dhodo said:
I don't see how damage or debris wouldn't be able to cause both back and forward skips. I've experienced both from damage at least.
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I have a locked groove skip on Parliament’s Mothership Connection during Unfunky UFO but it is the funkiest locked groove in history. It also perfectly loops where you don’t even realize it’s skipping at first until ten minutes pass :LOL: I don’t even get mad when I spin that record.
 
Delta Don said:
Well I reupped and got a free record (Phoenix) and Dave is gone forever.
More upset about Dave as I actually wanted whereas Phoenix was a bonus.

So I was done with VMP , then came back in nov to get Dave and my free record. Hung out and got 30% of A Olsen. Then was like, yeah I’ll treat myself to run dmc on green.

But basically I lost opportunity for Dave and a free VMP record. No idea about Olsen.

run dmc will probably show up in Jan.
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I mean, maybe there's a chance it will still show up? I tell you what though. If it doesn't and you are offered no replacements (I would suspect there ARE some still there on replacement hold), let me know. I have a copy and while I'm not actively seeking to part with it, I could live without it. I'd happily work out a trade or a retail price sale with you if you end up hosed here.
 
The “don’t email us multiple times” thing is such bulllllshit. I’m the director of a customer service team and we use Zendesk as a ticketing system just like VMP does. Someone emailing multiple times about the same issue doesn’t cause ticket handling issues unless they don’t know what the hell they’re doing (which is pretty obvious by now).

Even on the old message boards they use to say that emailing multiple times just puts you to the end of the queue which was also very wrong unless you don’t know how to use Zendesk.

Either way don’t ever put the responsibility of managing CS requests on your customer. I can’t imagine how it would fly at my company if I wanted to tell our customers to stop emailing us because it will cause delays in helping them. It’s embarrassing.
 
I imagine for some of us, this isn't out of the ordinary yet.

I joined with MMJ and have always been BOTS - I usually never get my shipment until the 18th or 19th EVERY month. Most times folks are getting a replacement copy (one time a second) before I get an email.

But, I get it, I live in a tiny U.S. town of only 2.5MM people. I am just stoked to have indoor plumbing and electric lights.
 
Btsvinylfarm said:
That's why I said "generally" when describing the two types of skips. Damage usually doesn't cause a repeater, but I guess it could. Whereas locked-grooves generally only cause repeaters, though I guess your stylus could hit the debris and be thrown forward in the track.

But, the main point is that either damage or defect notwithstanding, most folks who note skipping on brand new records have a calibration issue and the issue is a dynamic passage, rather than some invisible issue with the record
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I suppose that's true. I think damage causing a repeating skip would be a combination of the two, like pushing another piece of a groove over the previous groove in such a way that it knocks the needle back like debris.
 
Delta Don said:
Well I reupped and got a free record (Phoenix) and Dave is gone forever.
More upset about Dave as I actually wanted whereas Phoenix was a bonus.

So I was done with VMP , then came back in nov to get Dave and my free record. Hung out and got 30% of A Olsen. Then was like, yeah I’ll treat myself to run dmc on green.

But basically I lost opportunity for Dave and a free VMP record. No idea about Olsen.

run dmc will probably show up in Jan.
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FWIW, an original of the Brubeck was pretty affordable on discogs last I checked. I might go that route if they never ship my replacement. If I don't put it toward an album I want more that is.
 
I just happened to check my account and my Black Friday order and Idler Wheel has been fulfilled. Haven’t received a shipping notification email yet. Now I’m just waiting on Aretha and Still Woozy so that’s something I guess...
 
in the cruelest twist of fate, they actually sent out both of my boxes over a week ago but neither have updated for days in the USPS tracking info and no longer show delivery dates. i hope they're enjoying their scenic tour of our country or whomever stole them from the truck is treating them well...
 
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chemman14 said:
You guys (and everyone else) need to sign up for USPS informed delivery. That way you don't have to rely on the broken VMP system to give you a shipping notification. You will see it on your dashboard, along with the added benefit of seeing a picture of all the mail being delivered every day.
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With USPS Informed Delivery it's always a hit or miss...
 
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