Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
Mather
Unknown Member
Damn, I do not have extras of either of those...
folsom_lives
pretty_lil_dirt_boi
I mean I definitely laughed at this. Surprised they didn’t say “bummer”.
Delta Don
Well-Known Member
This is still unacceptableI'll just leave this here:
TL;DR We Messed Up And We Are Sorry.
As you may or may not know, we updated our member platform on November 19, 2019. It resulted in several issues, affecting your experience with VMP. We failed to communicate in this process, and we apologize that you’re reading this on January 10th, 2020 instead of November 10th, 2019. The issues...magazine.vinylmeplease.com
2-3 weeks out on Support issues? They have been indicating they are that far out for over a month. Hire consultants to help get you out this mess and or train non support staff on how to handle.
NathanRicaud
Well-Known Member
Mmmmmmmmmmmmmmm! Like hire consultants to really help you! The longer it takes, the more damage will be done. Yes, it will be very expensive hiring and putting more resources right now, but it will be more rewarding!
AnthonyI
Well-Known Member
"ouch - sorry you feel so strongly" .............really?!
Crabbers
Well-Known Member
I just got someone to post telling me to chill"ouch - sorry you feel so strongly" .............really?!
JonnyH
Well-Known Member
I asked last month "are you doing anything besides apologizing?" Pauly asked if I meant compensation. I replied, "no. I do not want a discount code. Please don't send one. I want to know what you're doing to ensure I don't experience this again."
I didn't get a follow up.
KenKaniff
Well-Known Member
Few thoughts.
1) I hope they apologized to the artists who they shipped their albums out before release date. Its happened a few times with different titles lately. Word about that gets around and the relationships to do some deals could take a hit..
2) Surprised if nobody lost their job over this. Not advocating for anyone to lose their job - I want to be clear about that. Just surprised if this monumental mess left everyone onboard.
3) I don't think much changes.
4) Smart biz move by VMP with the late in the day Friday email. That's a professional bad news move.
1) I hope they apologized to the artists who they shipped their albums out before release date. Its happened a few times with different titles lately. Word about that gets around and the relationships to do some deals could take a hit..
2) Surprised if nobody lost their job over this. Not advocating for anyone to lose their job - I want to be clear about that. Just surprised if this monumental mess left everyone onboard.
3) I don't think much changes.
4) Smart biz move by VMP with the late in the day Friday email. That's a professional bad news move.
hatfieldpdx
Well-Known Member
Hey everyone, time to reconsider...someone named Sharon Fiedler still thinks VMP is the best...
Mather
Unknown Member
Matt Fiedler - "Thaaaanks mommmmm."
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Waitressboy
Well-Known Member
I just want to notice that in no part of the mail/apology/whatever they say "we commit to do the best so this won't happen again" or something like that.
It's almost like they KNOW they'll fuck it up again, but hey, at least they know it and they're sorry.
It's almost like they KNOW they'll fuck it up again, but hey, at least they know it and they're sorry.
NathanRicaud
Well-Known Member
spilledleche
Well-Known Member
Dead C
Well-Known Member
How out of character and crazy is Voldermort being right now!!!
Crazy, but no out of character at all
Dead C
Well-Known Member
Say "fuck"
NathanRicaud
Well-Known Member
I actually want to post and say how much I love VMP, because I really do love them!
Is that twitter or instagram?
spilledleche
Well-Known Member
InstaI actually want to post and say how much I love VMP, because I really do love them!
Is that twitter or instagram?
Dead C
Well-Known Member
Yikes
Let's just "be kind." You know... like knowingly shutting down a depression support thread that numerous people relied on without warning, shutting down comments and going dark on people whose money you have tied up and payment info you've potentially compromised.
Sorry that I don't have any sympathy, but this reads a bit delusional to me.