Vinyl Me Please (store, exclusives, swaps, etc)

Joe Mac said:
Since the store migration? Really? You believe thats the problem? Not just a symptom?

Was the forum shutsown since the store migration? Did the Nat Turner buckets fiasco happen since the migraton? Was @Murfocakes and others getting no records for months at the end of 2018 since the store migration? Etc. Etc, ad infinitum
Click to expand...
Mmmmmm I know there has been a lot of people with issues with VMP beforehand the store migration. The VMP forum shutdown was controversial and should have never of happened!

But ever since the store migration, the chaos has been ⬆️🆘🚨🌪

It feels like that scene in Mean Girls, where Lindsey Lohan imagines everyone as animals in the shopping centre mall! Like everyone is just going crazy and shit just got to 0-100 real quick! It’s like a zoo with all the animals breaking out and just going craaaaaaaazayyyy! 🦁🐮🐷🐒🐥🐴🐾🐺🐗🐢🐍🐾🦖🦕🦑🦓🦍🦧🦏🐾🐪🦘🐖🦚🐈🐄🦩🦥🐇🐾🦙
 
Atvinyl said:
All of a sudden, I got a flurry of shipping notifications overnight and FWIW, the unfulfilled records on my order page dwindled from 10 to these two:

1. Aretha Franklin
2. The very elusive and mysterious Charlie Brown Christmas
Click to expand...
Update

Spoke to Pauly on Reddit
1. Aretha: he gave me the tracking number and it was actually first out the door (before Xmas) and en route but I live overseas so I hadn’t received it
2. CB Christmas: ordered in October. Really gone missing. He has no idea why. He offered a refund or for me to just wait for his people to work through this “edge” case.

Since in one fell swoop, I was all sorted out, including Stax Anthology, I opted to wait. I really want that CB Christmas so not ready to give up
 
NathanRicaud said:
Mmmmmm I know there has been a lot of people with issues with VMP beforehand the store migration. The VMP forum shutdown was controversial and should have never of happened!

But ever since the store migration, the chaos has been ⬆🆘🚨🌪

It feels like that scene in Mean Girls, where Lindsey Lohan imagines everyone as animals in the shopping centre mall! Like everyone is just going crazy and shit just got to 0-100 real quick! It’s like a zoo with all the animals breaking out and just going craaaaaaaazayyyy! 🦁🐮🐷🐒🐥🐴🐾🐺🐗🐢🐍🐾🦖🦕🦑🦓🦍🦧🦏🐾🐪🦘🐖🦚🐈🐄🦩🦥🐇🐾🦙
Click to expand...

Honestly, its felt much more like The Shawshank Redemption. Years of chipping through a wall with an undersized chisel, a night crawling though shit and then, finally, FREEDOM!
 
Melt Face Molly Drop said:
putting "and we are sorry" in the subject line makes it sound so sarcastic... we messed up and we are sOoOOorrRrRrrRryYyyy (for droppin' these dank vibez)
Click to expand...

giphy.gif
 
foks said:
This is unfair. People railing on them for an apology and when it finally comes people are like "oh as if you can believe that".

Do you think they meant to send 50 copies of the same album to random customers? Of course not. They fucked up and are owning it, which is really all they can do at this point.
Click to expand...

I don’t doubt the sincerity of theapology nor doubt that there were genuine issues outside of their control. I am not demonising them for apologising in fact I am very happy that an apology has happened.

I am frustrated that it has taken them this long for them to own it and apologise for the issues and I don’t think that is fair.

Of course I didn’t think that they meant to send multiple copies of the same album to customers but I also know it has happened prior to changing over to the new system.

It happened that me a couple years back. I received 6 copies of Charles Bradley, Martha Staples, Muddy Waters, Jackie Cohen and 2 copies Gang Of Youths and some others which escape me at the moment hat month.

I work in Complaints for a private health insurance provider here in Australia and one of our basic principles is to “own the issue”.

I am all too familiar with migration issues as well. A few years back our company changed computer infrastructure to a brand new system devised specifically for us and man, was it ever a shitshow of epic proportions.

I am honestly surprised that VMP had such issues with an established shopping platform and wonder where the support was from Shopify during the migration.

I still have outstanding issues from November that got as far a reply from VMP prior to Christmas. I was asked by CS if I’d like store credit or a refund which still has not been responded to, despite replying back to the same email as to not create a seperate case for the same issue.

Working in similar circumstances to VMP CS I feel for how inundated they must have been in recent times. Which I think allows me to have a bit more patience than some but should I have to send an email to the COO to get response? I just might have to in this instance

That said, I am not one of those frustrated enough to cancel my subscription or calling for blood. My Avatar here is a testimonial to my ability to hold out on promises made by VMP and I still see myself as being a subscriber for the foreseeable future.

TL;DR: Apology is welcomed but overdue, still subscribing.
 
Lacubrious said:
I don’t doubt the sincerity of theapology nor doubt that there were genuine issues outside of their control. I am not demonising them for apologising in fact I am very happy that an apology has happened.

I am frustrated that it has taken them this long for them to own it and apologise for the issues and I don’t think that is fair.

Of course I didn’t think that they meant to send multiple copies of the same album to customers but I also know it has happened prior to changing over to the new system.

It happened that me a couple years back. I received 6 copies of Charles Bradley, Martha Staples, Muddy Waters, Jackie Cohen and 2 copies Gang Of Youths and some others which escape me at the moment hat month.

I work in Complaints for a private health insurance provider here in Australia and one of our basic principles is to “own the issue”.

I am all too familiar with migration issues as well. A few years back our company changed computer infrastructure to a brand new system devised specifically for us and man, was it ever a shitshow of epic proportions.

I am honestly surprised that VMP had such issues with an established shopping platform and wonder where the support was from Shopify during the migration.

I still have outstanding issues from November that got as far a reply from VMP prior to Christmas. I was asked by CS if I’d like store credit or a refund which still has not been responded to, despite replying back to the same email as to not create a seperate case for the same issue.

Working in similar circumstances to VMP CS I feel for how inundated they must have been in recent times. Which I think allows me to have a bit more patience than some but should I have to send an email to the COO to get response? I just might have to in this instance

That said, I am not one of those frustrated enough to cancel my subscription or calling for blood. My Avatar here is a testimonial to my ability to hold out on promises made by VMP and I still see myself as being a subscriber for the foreseeable future.

TL;DR: Apology is welcomed but overdue, still subscribing.
Click to expand...

Dude, the level of support Shopify offers is really unparalleled for that kind of platform. This has absolutely nothing to do with Shopify's side of things.
 
Lacubrious said:
I don’t doubt the sincerity of theapology nor doubt that there were genuine issues outside of their control. I am not demonising them for apologising in fact I am very happy that an apology has happened.

I am frustrated that it has taken them this long for them to own it and apologise for the issues and I don’t think that is fair.

Of course I didn’t think that they meant to send multiple copies of the same album to customers but I also know it has happened prior to changing over to the new system.

It happened that me a couple years back. I received 6 copies of Charles Bradley, Martha Staples, Muddy Waters, Jackie Cohen and 2 copies Gang Of Youths and some others which escape me at the moment hat month.

I work in Complaints for a private health insurance provider here in Australia and one of our basic principles is to “own the issue”.

I am all too familiar with migration issues as well. A few years back our company changed computer infrastructure to a brand new system devised specifically for us and man, was it ever a shitshow of epic proportions.

I am honestly surprised that VMP had such issues with an established shopping platform and wonder where the support was from Shopify during the migration.

I still have outstanding issues from November that got as far a reply from VMP prior to Christmas. I was asked by CS if I’d like store credit or a refund which still has not been responded to, despite replying back to the same email as to not create a seperate case for the same issue.

Working in similar circumstances to VMP CS I feel for how inundated they must have been in recent times. Which I think allows me to have a bit more patience than some but should I have to send an email to the COO to get response? I just might have to in this instance

That said, I am not one of those frustrated enough to cancel my subscription or calling for blood. My Avatar here is a testimonial to my ability to hold out on promises made by VMP and I still see myself as being a subscriber for the foreseeable future.

TL;DR: Apology is welcomed but overdue, still subscribing.
Click to expand...
Us Melbournians are pretty forgiving and patient, ay? 😜☺️
 
AudioAce said:
Watched both the Jim Carrey and the Muppets version and damn does the Muppet one blow Jims out of the water.
Click to expand...
I watched the new Guy Pearce version for some reason this past Christmas. Lemme tell you, that's three miserable hours of my life I can never get back. Did you ever wanna see a retelling of A Christmas Carol with absolutely all of the charm and humanity sucked out of it? Then do I have the movie for you!
 
Rip_City said:
What is the legitimacy of this reasoning?
Click to expand...

I saw it mentioned somewhere else & it clicked something in my brain. There's a high likelihood that this is related to being required to collect state sales tax on each purchase, and their old system not being up to the task (we saw some inkling of that with weird numbers showing up in Sep/Oct). They were probably legit stuck between a rock & a hard place - force the site migration at the worst possible time for a company that relies on additional holiday purchases, or run afoul of Federal law.

That said, they still screwed up royally. Supposedly, based on Paulie's comments on Reddit, their tech team said that full sandboxing wasn't an option. That's convenient. This is something that should have been worked on for a lot longer than they clearly took. They also should have bitten the bullet and just shut the site down for a few days (probably closer to a week given the issues) - send out an email that they're doing a migration and records will be for sale again as soon as they're ready to re-launch. It would have pushed some Exclusives back, and maybe they would have had to give up on a Black Friday sale, but all of those additional sales compounded the errors and introduced new ones. It would have given them time to properly check that the info for each membership was as accurate as possible. A real re-launch with a better, more functional site is also a great excuse for a PR push proving that you're competent and planning to stick around for years to come.

As to the email - for those of us who've been around for a few years or longer, the only surprise is that they actually sent it. When Matt (not so much but on occasion) and Cam were active on the Forums, better communication was pretty much the #1 request. It was cited constantly when they sent out member surveys. If there's one huge failure, it's that they stubbornly refuse to actually listen and try, even a little bit, in that area. While I think there are some responses here that are laughably reading way too much into it, primarily through a lens of their anger, it's also understandable. Especially for long-time members, 2019 was a year in which VMP obliterated any remaining goodwill. There's no trust left to lose. They've likely also lost some newer, previously-excited members with the nonsense of the last few months. However, the other big lesson Matt & Cam never wanted to learn is that the happiness of your long-time members is what sustains you through bad times. Planning to always pick up new customers will eventually plateau as a means of long-term success. Maybe, as Paulie claims, the company is still financially fine but they're undoubtedly in a much worse place right now than they were at this time last year.
 
You must log in or register to reply here.
Back
Top