I don't think there is that much hate for them. I have just soured on them for a variety of reasons. Mostly based on a few purchases I have made that weren't what I expected. Ike Quebec "Blue and Sentimental" arrived with a blown out jacket (splits on all sides), glue that came apart on all the seams on the jacket, and huge warps on both discs (that was my first purchase from AS years ago, and I was like "I paid $55 for this?"). Muddy Waters AP album they pressed that had so much surface noise, just unlistenable. Then the Grant Green Blue Note reissues that had older inner sleeves that off-gassed onto the records themselves. That was a pleasant surprise. The customer service was good, and they handled all that. Just a hassle to have these problems with a "premium product." Plus I hate their sales on music, basically a joke. Their packaging/shipping is excellent. I can appreciate that.