US law requires them to give me an itemized bill, but Dignity Health aka CommonSpirit Health, one of the largest non-profit healthcare facility providers in the country, has pulled out every stop possible to not deliver what they are required to provide by law. Among the tricks they pulled (described in detail in the article) are:
- Not sending me the bill after I requested it
- After requesting it again, sending me a form to request the itemized bill I’d already requested
- Making sure that the form didn’t tell you how to return it to them (no return address to send it to, no details of any kind about what to do with the form)
- Having a phone system that repeatedly hung up on me
- Giving me an address to send the form to that does not exist.