Vinyl Me Please (store, exclusives, swaps, etc)

Murfocakes said:
This was my response regards using store credit for a sale order.

Thank you for reaching out.

We will check our fulfillment system to see if your order is already in process. Once we have reviewed the details and applied the credit, we will provide you with an update on the status of your request.

We appreciate your patience while we work on this. Should you have any further questions or need additional assistance, please feel free to let us know.


What does this even mean?
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I just got this from Sharmaine re: the same issue, so hopefully they will still come thru (though of course they still got confused my question re: converting membership credits to store credits:rolleyes:):

Thank you for bringing your concern about store credit to our attention. We want to let you know that we’re aware of an issue with our credit system, which is currently not functioning as expected and has caused an error on our end.

I will apply your store credit to your order #XXXX and swap your remaining store credits for membership credits as soon as the credit system has been fixed.
 
MikeH said:
Somebody on discord pointed out that last month was Customer Appreciation Month which ended up with the Vault boxes mostly being underwhelming, AI customer service being implemented while the entire CS team was let go (probably for either a cheaper CS team or more AI), two tracks being eliminated, more promised transparency only for everyone from VMP to disappear, etc. Can't make this stuff up.
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My annual renewal was scheduled for the 30th and I cancelled it last week. I felt after 9y as a member in some capacity (remember Crate memberships? $4/month in June 2015), it was only fair to provide some feedback as to why I'm walking away. I put some thought into a few paragraphs about the issues, many of which have been ongoing since Matt was initially in charge, and some of which like cost I know won't change anyway but are still worth stating.

So far, not a peep from VMP. If they cared about losing a longtime customer who's given them $$$$$ over the years they haven't expressed it. I'm sure the coming changes to the Tracks & rumored curation decisions will bring in a bunch of new memberships to make up for it.
 
oldjollymon said:
I just got this from Sharmaine re: the same issue, so hopefully they will still come thru (though of course they still got confused my question re: converting membership credits to store credits:rolleyes:):

Thank you for bringing your concern about store credit to our attention. We want to let you know that we’re aware of an issue with our credit system, which is currently not functioning as expected and has caused an error on our end.

I will apply your store credit to your order #XXXX and swap your remaining store credits for membership credits as soon as the credit system has been fixed.
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i got a similar email to apply credit to an order. fwiw Paulie did mention that there was something down the other day with their credits system so hopefully it gets fixed soon.
 
serotonein said:
My annual renewal was scheduled for the 30th and I cancelled it last week. I felt after 9y as a member in some capacity (remember Crate memberships? $4/month in June 2015), it was only fair to provide some feedback as to why I'm walking away. I put some thought into a few paragraphs about the issues, many of which have been ongoing since Matt was initially in charge, and some of which like cost I know won't change anyway but are still worth stating.

So far, not a peep from VMP. If they cared about losing a longtime customer who's given them $$$$$ over the years they haven't expressed it. I'm sure the coming changes to the Tracks & rumored curation decisions will bring in a bunch of new memberships to make up for it.
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I'm probably out after end of October. Think my sub is up in October or start of November. I do have a bunch of credit and was debating rolling that into member credit to renew since there hasn't been much i want in store lately. Credit is kinda useless if you're not a member...

Curious who you emailed your note to? I may do something similar...
 
MikeH said:
I'm probably out after end of October. Think my sub is up in October or start of November. I do have a bunch of credit and was debating rolling that into member credit to renew since there hasn't been much i want in store lately. Credit is kinda useless if you're not a member...

Curious who you emailed your note to? I may do something similar...
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It was an optional window soliciting feedback at the bottom of the cancellation screen after asking you to select one of the 5 or 6 radio buttons as your primary reason. It's probably part of the standard membership template in Shopify and honestly no idea if what I typed was ever put in front of one of the (human) employees. I'm sure they're working on it...
 
serotonein said:
It was an optional window soliciting feedback at the bottom of the cancellation screen after asking you to select one of the 5 or 6 radio buttons as your primary reason. It's probably part of the standard membership template in Shopify and honestly no idea if what I typed was ever put in front of one of the (human) employees. I'm sure they're working on it...
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Melody is probably the one assigned to reading it.
 
serotonein said:
It was an optional window soliciting feedback at the bottom of the cancellation screen after asking you to select one of the 5 or 6 radio buttons as your primary reason. It's probably part of the standard membership template in Shopify and honestly no idea if what I typed was ever put in front of one of the (human) employees. I'm sure they're working on it...
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I usually just put storf in the text box for those.
 
MikeH said:
It’s never been possible to use credits with a coupon code. You have always had to buy with coupon then email CS to have them refund and apply your credit. It’s supposedly a Shopify limitation. I’ve never had an issue getting the refund although now with the CS AI people have generally been having some problems actually getting some of their requests resolved.
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Ah, thanks for that info. I’ll give it a try next time.
ByersVinyl said:
I think they really need the cash.
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This was my thought too tbh
 
Anyone had shipping for John Lee Hooker or Fraction Moon Blood ? Noticed in Stock - No idea how long for but I ordered and those were not dispatched with my Essentials swap.
Fraction was on a bit of a whim and a spotify speed listen. Sounds decent, anyone any thoughts.
Felt like time to get as much credits used as possible,
 
ByersVinyl said:
Anyone had shipping for John Lee Hooker or Fraction Moon Blood ? Noticed in Stock - No idea how long for but I ordered and those were not dispatched with my Essentials swap.
Fraction was on a bit of a whim and a spotify speed listen. Sounds decent, anyone any thoughts.
Felt like time to get as much credits used as possible,
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Some folks on discord said Fraction shipped with their ROTM.

Did you buy them together?

I bought Tribe with the Morgan repress and I get to wait until the other one gets pressed for Tribe.
 
Thought I’d have a look at Discord and get a feel for the fanboying levels, so responded to Gus Cannon convo in the negative - yes it was a lot of one way traffic. It got me going for a while before I realised I really had no real passion or conviction - backing away now. Never saw me enter. Goodbye discord.
 
ByersVinyl said:
Thought I’d have a look at Discord and get a feel for the fanboying levels, so responded to Gus Cannon convo in the negative - yes it was a lot of one way traffic. It got me going for a while before I realised I really had no real passion or conviction - backing away now. Never saw me enter. Goodbye discord.
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To be somewhat fair, you came in hot... said this is a terrible choice, sounds like a comedy sketch and called it insane. Not surprised that like 10 people who are excited about the title there disagreed with you and said they thought it was cool that VMP was making a rare album like that available.

I agree that I don't think it's gonna sell well, but also don't really care that much. It's an interesting musical artifact that I won't ever listen to more than once so I'm skipping that one.
 
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