Vinyl Me Please (store, exclusives, swaps, etc)

Th
Dead C said:
Since the damage / exchange policy has been brought up, here's the email that I received back in July, after I let them know that they sent me a bent up copy of that Lukas Nelson album. Remember, this was recently available again when they restocked a bunch of leftovers of old titles.

"Thanks for reaching out! I am sorry to hear your record were received with bent corners. Unfortunately, we don't generally offer replacements for bent corners or dings. Actually, the Lukas Nelson is completely out of stock so I wouldn't be able to any way. However, I would be happy to throw on some store credit for the inconvenience if that helps. Let me know what you think."

Again, they just sold replacement copies to people a few weeks ago, so they definitely had them. I responded telling them that their company has essentially become another Newbury, so if the whole selling point is color variations in vinyl and special packaging and that they are justifying their jacked up pricing due to that packaging, then they are charging me for something that I'm not getting. I also mentioned that I have a track record of getting banged up packages on par with @Mather getting warps. They've been acknowledging that they have inconsistencies in their shipping practices forever but, instead of ever doing anything, they changed up the exchange policy. He then followed up with this.

"I really appreciate you taking the time to write this and give us your feedback. To be honest, the packaging issue is something that we've been seeing quite a bit recently specifically the inconsistencies in practice, like you mentioned. Just know, this has been brought to the attention of the staff at the facility and we're also looking at better ways to package records in general to avoid transit damages in the future.

I totally get what you're saying about our damage policy and I agree with you. The jackets are just as important as the records. Although, I wish we could replace every single record replacement request we receive, that's unfortunately not something we are able to do at this point, given they are all a limited pressing."

He went on to agree to send me the Jeff Buckley record. But, right there, he admits that they know it's fucked and that, on top of that, he doesn't agree with the policy, because it's also fucked. The fact that they had the record the whole time is bullshit. This also highlights something else though, because I ordered a record prior to the forum shut down. My replacement was Jeff Buckley. Some folks are still dealing with the Buckleys not showing up. So, when people are saying that ex-members shouldn't be complaining or that you can just leave, it's important to acknowledge that you could literally leave this club and be trying to get your shit worked out for the next 6 months.
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Thanks for keeping us posted. Crazy that you are having to deal with stuff months and months afterwards.
 
serotonein said:
At the end of last month, they shipped me Waylon & Merle in one mailer, and then shortly after, Wild Flag in another. My Stones order from September remains unfulfilled (and, somehow, correctly showing as such on the Orders page). I was planning to wait until my December box shipped to ask, but now I may put in a query.
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You wont get a good response. All they can say is that your order is unfulfilled. Give it a shot, but I promise, that is all you will get back.....in 12 days or so.
 
LordHood said:
Th


Thanks for keeping us posted. Crazy that you are having to deal with stuff months and months afterwards.
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I'm not alone in it and I have the Buckley. I mean, at this point, I'm really just poking holes in logic that is already clearly flawed to everyone on here, anyway. The fact that CS has told me that they know it's bullshit directly... I'm not sure if I should feel better about that, or worse.
 
Dead C said:
I'm not alone in it and I have the Buckley. I mean, at this point, I'm really just poking holes in logic that is already clearly flawed to everyone on here, anyway. The fact that CS has told me that they know it's bullshit directly... I'm not sure if I should feel better about that, or worse.
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My guess is worse.

I’m one of those lackeys with August, September, and October purchased records outstanding. No respond from CS in 22 days and counting. On top of that, I’ve been banned from the reddit for calling a mod a fanboy LMAO.
 
LordHood said:
You wont get a good response. All they can say is that your order is unfulfilled. Give it a shot, but I promise, that is all you will get back.....in 12 days or so.
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Oh, I'm not under any illusions as to CS. My most recent back-and-forth with Pauly over a separate issue didn't end well.

If they're already saying replacements are OOS for an item where the 1st copy hasn't shipped for me yet, I want them to be on notice that I'm consciously aware of their inventory issues. I think a big part of how they got to this point is a largely passive customer base.
 
TimmahTao said:
Banned buddies! I made storfer sad in a not nice way and got a VMP Hater flair added to every post!
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That flair was a poor call on the part of one of the mods, and the rest of us all agreed it wasn’t appropriate. I recognize how sarcastic this is about to sound but I hope you trust that I do mean it: on behalf of the mod team, I do apologize for the flair. It wasn’t cool, and it went against what we want the sub to be and how we want users to feel.
 
chrb98 said:
That flair was a poor call on the part of one of the mods, and the rest of us all agreed it wasn’t appropriate. I recognize how sarcastic this is about to sound but I hope you trust that I do mean it: on behalf of the mod team, I do apologize for the flair. It wasn’t cool, and it went against what we want the sub to be and how we want users to feel.
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If you really feel bad, then unban him....
 
Jan said:
So, now is the 15th and still no tracking for december rotm or the black friday purchases, just a lone waylon jennings coming my way. Since there is still no official communication about delays time to add to the cs queue.
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Yeah, I haven’t gotten any shipping notification for my December box. I’m OK with the wait, but I just want everything that I purchased to eventually be shipped, especially the Still Woozy exclusive! 🤞
 
NathanRicaud said:
Yeah, I haven’t gotten any shipping notification for my December box. I’m OK with the wait, but I just want everything that I purchased to eventually be shipped, especially the Still Woozy exclusive! 🤞
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I feel like i waited too long with it but after 3 years i'll cancel after my 3 month ends with january. I'll just hope for a Spectacular version of bitte orca or a decent swap
 
NathanRicaud said:
Ahhhhh I see! They were the exclusives that came back in store! They should have definitely of shipped them to you by now! And they should have definitely gotten back to you by email now if you contacted them 🤦‍♂️😢

That’s not acceptable for VMP to have you hanging like that for that long.....🤨
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nah, theres w more unacceptable dtuff they pull.

i asked the to cancel the orders, no replies either..
 
yeah. im fine either way . just want to know whats up. November was my last one anyways. i also ordered stuff for another forum member from the sale so i hope that arrives at dome point.
 
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