Y'know, I think people would also be interested in Jake, VMP's "director of platform strategy," who tends " to bite off more than I can chew, but no more than I can choke down." Or Nirupama, the company's "director of ecommerce and demand planning."
The buck stops with Matt, but it seems to me there are three or four people who are directly responsible for the problems you guys face regularly. I do not endorse attacking any of these people individually. Just got curious about, when Storf is taking the heat as the face of the company on reddit, who is actually in charge of the stuff that's going wrong.