Btsvinylfarm
Active Member
When 15k people are still waiting, I don't think it's a minority. You have a group speaking up out of that 15k. But they are certainly not a small minority of people impacted.
Vinyl Me Please (store, exclusives, swaps, etc)
- Thread starter Captainfog
- Start date
When 15k people are still waiting, I don't think it's a minority. You have a group speaking up out of that 15k. But they are certainly not a small minority of people impacted.
Waitressboy
Well-Known Member
$0 because the value of any shipment must be over $1000, for me to pay any custom fees in Australia!✌
So much envy. Here you have to pay 50% of anything over $20 per month. And now it seems they're adding a 30% if you buy something abroad so... goodbye buying imported vinyl!
Tyr
Well-Known Member
The Spins were a Severan & Green Beans brainchild intended to increase the community aspect and membership value of VMP. Since his departure and GB's subsequent shackling at the ankles, they did away with them.
displayname
Well-Known Member
I met up with a guy that used to run a Spins event in Fort Worth. He said at first it was great. He'd set it up with the bar and bring a turntable and other gear if needed, and in exchange I think he got the ROTM + 1 or 2 more albums from the store. He said communicating with them was great and a lot of fun.
But then they changed it to you had to purchase X number of records to host, but it was at a discount.
And then it wasn't even at a discount at the end. You were required to purchase multiple albums to be allowed to host their marketing event. A serious WTF and spit in the face for their strongest advocates.
I might have some of those details wrong, anyone feel free to correct me. But that seems to be what I remember him saying.
I voted no. They need to put on their big boy pants and hire some temps to get this done. This problem is so much bigger than a ROTM. If they staffed up with seasonal workers (like every other online retail company) they could be packing boxes literally 24/7. Maybe it wouldn't actually be on a truck yet, but every single member would at least have tracking numbers.
Yeah but they aren't purposely delaying it, that's my point. I paid for records 2 months ago that I should have already had and I am not complaining. Like I've said many times I will either get the record, or my money back. I am in no hurry as I have plenty of other shit to listen to and this isn't ruining my day.
dmoney
Well-Known Member
and if they never show or get shipped to someone else you will be cool right
siremobunny
Well-Known Member
Did y'all get this email yet? Not really new info, but they finally decided to send an official email about it...
Side note: on my orders page, Aretha shows fulfilled and BB King and Fiona do not.
Hi [SirEmoBunny],
We want to extend our sincerest apologies for the recent delays in both shipping and customer support replies. We are reaching out to you directly because your order(s) is in the backlog of orders we’re still working to ship. While we always anticipate higher than usual orders this time of year, the combination of increased orders and challenges with our recent system migration combined to overwhelm both our logistics and customer support teams.
We have added additional customer support representatives who are working overtime to answer your questions as quickly as possible and our warehouse is working extra shifts over the weekend and into the holidays to remedy the delays.
As of this morning, we have shipped approximately 70% of our December orders and we anticipate being caught up in the next 7-10 days.
Expect to receive multiple shipments from VMP over the course of the month. Once we are through the backlog our typical order bundling will resume.
If you have already emailed customer support, we kindly request that you do not send a second email as it will actually further delay our ability to respond in a timely manner – which neither of us want! Unfortunately, at this time, our customer support team members are unable to offer detailed statuses on orders which are marked “unfulfilled.” Please know that these orders haven’t been lost, and will be packed and shipped out as soon as possible. All tracking information will be sent via email as things leave the warehouse.
We understand the frustration associated with these delays and take full responsibility for any inconvenience this has caused. We are grateful to have you as a member of our community and we’re doing everything in our power to ensure you have an awesome, music-filled holiday season.
️ VMP
Side note: on my orders page, Aretha shows fulfilled and BB King and Fiona do not.
Hi [SirEmoBunny],
We want to extend our sincerest apologies for the recent delays in both shipping and customer support replies. We are reaching out to you directly because your order(s) is in the backlog of orders we’re still working to ship. While we always anticipate higher than usual orders this time of year, the combination of increased orders and challenges with our recent system migration combined to overwhelm both our logistics and customer support teams.
We have added additional customer support representatives who are working overtime to answer your questions as quickly as possible and our warehouse is working extra shifts over the weekend and into the holidays to remedy the delays.
As of this morning, we have shipped approximately 70% of our December orders and we anticipate being caught up in the next 7-10 days.
Expect to receive multiple shipments from VMP over the course of the month. Once we are through the backlog our typical order bundling will resume.
If you have already emailed customer support, we kindly request that you do not send a second email as it will actually further delay our ability to respond in a timely manner – which neither of us want! Unfortunately, at this time, our customer support team members are unable to offer detailed statuses on orders which are marked “unfulfilled.” Please know that these orders haven’t been lost, and will be packed and shipped out as soon as possible. All tracking information will be sent via email as things leave the warehouse.
We understand the frustration associated with these delays and take full responsibility for any inconvenience this has caused. We are grateful to have you as a member of our community and we’re doing everything in our power to ensure you have an awesome, music-filled holiday season.
️ VMP
Yeah I will do a charge back on my credit card like any sane person. Sucks I won't get the record that I have been looking forward to, but there's way worse things in this world.
sjaygray
Well-Known Member
Yeah I JUST got this as well. Thought they were at 70% a few days ago?
Bohnjaggs
Well-Known Member
dmoney
Well-Known Member
really? cuz i have never had to do that with anything else. You dont find it shitty to have to do that?
Yep, looks like they FINALLY sent an email out to everyone. Strange it took them this long.
You're lucky then, of course it's shitty but it's not the end of the fucking world like some of you make it out to be.
siremobunny
Well-Known Member
What's the odds that they get everything out in 10 days?
Also, how does not bundling orders save them time? (What would THEY do with more time?)
How did they think migrating their logistics near the holidays and then immediately having a black friday sale while still dealing with existing issues was a good idea?
I have so many questions...
Also, how does not bundling orders save them time? (What would THEY do with more time?)
How did they think migrating their logistics near the holidays and then immediately having a black friday sale while still dealing with existing issues was a good idea?
I have so many questions...
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AudioAce
Well-Known Member
But you would complain if they delayed Jan orders to catch up with December orders that they owe to quite a few people? If its a vocal minority that are saying they don't have orders, then it shouldn't take VMP long to get everything fulfilled and Jan orders out right?
dmoney
Well-Known Member
I think you are exaggerating. People are discussing their issues in a thread about the company.
Eh, have you been on reddit? People are saying that VMP "stole from them" and that vmp is a "ponzi scheme" and "payday loan" company.
dmoney
Well-Known Member
i thought we were talking about here?