Vinyl Me Please (store, exclusives, swaps, etc)

siremobunny said:
Did y'all get this email yet? Not really new info, but they finally decided to send an official email about it...
Side note: on my orders page, Aretha shows fulfilled and BB King and Fiona do not.


Hi [SirEmoBunny],
We want to extend our sincerest apologies for the recent delays in both shipping and customer support replies. We are reaching out to you directly because your order(s) is in the backlog of orders we’re still working to ship. While we always anticipate higher than usual orders this time of year, the combination of increased orders and challenges with our recent system migration combined to overwhelm both our logistics and customer support teams.
We have added additional customer support representatives who are working overtime to answer your questions as quickly as possible and our warehouse is working extra shifts over the weekend and into the holidays to remedy the delays.
As of this morning, we have shipped approximately 70% of our December orders and we anticipate being caught up in the next 7-10 days.
Expect to receive multiple shipments from VMP over the course of the month. Once we are through the backlog our typical order bundling will resume.
If you have already emailed customer support, we kindly request that you do not send a second email as it will actually further delay our ability to respond in a timely manner – which neither of us want! Unfortunately, at this time, our customer support team members are unable to offer detailed statuses on orders which are marked “unfulfilled.” Please know that these orders haven’t been lost, and will be packed and shipped out as soon as possible. All tracking information will be sent via email as things leave the warehouse.
We understand the frustration associated with these delays and take full responsibility for any inconvenience this has caused. We are grateful to have you as a member of our community and we’re doing everything in our power to ensure you have an awesome, music-filled holiday season.
️ VMP
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Yup, got the same thing.
 
chemman14 said:
What attitude? That I don't think people should be complaing about having to wait a few weeks for their records? Serious question, if that's not allowed here I will see myself out.
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My guess is not that.

My guess its the "complainers like you" "not the end of the world like some of you are making it out to be" "your poll is fucking stupid" etc. as they are directed squarely at people in a disparaging manner. You can voice your opinion without having it be a direct indictment of the person you are disagreeing with.
 
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